Youth and Family Services Case Manager

Title: Youth and Family Services Case ManagerDept/Program: New Beginnings/Homeless Youth ServicesReports to: Senior Program ManagerStatus: Full-time, Non-exemptPosition Overview:Primary point of contact for youth and families experiencing homelessness. Provides trauma-informed intake and case management using positive youth development and strength-based adult empowerment frameworks. Focuses on building client capabilities and self-sufficiency while supporting transition to stable housing.Essential Duties:Assessment & Planning:Process Coordinated Entry referrals and determine program eligibilityConduct strength-based assessments to identify goals and needsCreate and regularly update individualized service plansSupport housing search and placement processReview and update benefit eligibilityDevelop sustainable exit plans with ongoing supportsOther Duties as assignedDirect Client Support:Provide trauma-informed crisis intervention and case managementConduct regular client check-ins and progress reviewsConnect clients to resources through warm handoffs and follow-upBuild self-advocacy skills through coaching and skill developmentMaintain relationships with property managers and landlordsParticipate in case conferences and team meetingsGather and incorporate client feedbackOther Duties as assignedAdministration:Maintain detailed case notes and documentationUpdate client databases and tracking systemsComplete required program reports and paperworkTrack outcomes for grant reportingMaintain community resource contactsParticipate in professional development and trainingCollaborate with internal/external service teamsOther Duties as assignedQualifications:Associate degree in human services or equivalent experience working with youth and families orTwo years relevant experience in case management, youth services, or homeless servicesValid Arizona driver's license and reliable transportation for regular client visits and community meetingsCurrent auto insurance with clean driving record (verified annually)COVID-19 vaccination with up-to-date boosters as recommendedAbility to pass extensive background check and maintain fingerprint clearanceClear TB test with willingness to update as requiredMinimum age: 21 yearsSkills and Knowledge:Understanding of trauma-informed care principles and ability to apply them in daily interactionsCrisis intervention and de-escalation techniques with focus on client and staff safetyCultural competency and demonstrated ability to work effectively with diverse populationsProfessional boundaries maintenance while building trusting client relationshipsMicrosoft Office proficiency including Word, Excel, Outlook, and PowerPointDatabase management experience with attention to accuracy and timelinessStrong case documentation skills that balance detail and efficiencySchedule:Regular weekday hours with occasional early morning or evening flexibilitySome weekend availability for client emergencies or special programsAbility to adjust schedule to accommodate client needs and crisis situationsCompensation:Salary for this position starts from a base of $18.00/hr.Physical Demands:While performing the duties of this job, physical demands the employee will regularly encounter include sitting, standing, climbing stairs, walking, driving, carrying up to 20 pounds, operating a computer keyboard, firm or strong grasping and repetitive hand control, making and receiving telephone calls. The job requires the ability to work in stressful situations from time to time and remain focused for extended periods of time.Work Environment:The worker is subject to both environmental conditions, working inside and outside.I understand this job description is not intended to be an “all inclusive” list of requirements of this position, but to describe the general nature of the job and a reasonable representation of its activities. I also understand that additional related responsibilities may be identified by Our Family. #J-18808-Ljbffr Our Family Services