Contact Center Agent(Dallas , TX / Denver , CO)
Ampstek
Job Summary ACH / Payment and Credit Experience; Customer Identification and Segmentation; responsible for migrating enterprise customers to ACH, communications, and monitoring. Responsibilities Provide identified enterprise customers currently using CC for payments Segment customers based on transaction volume and readiness for ACH adoption Migration Strategy and Execution: Develop a detailed migration call plan for transitioning to ACH; Execute the transition in phases to ensure minimal disruption, handle all customer concerns Customer Communication and Support: Provide clear communication and guidance to customers regarding the benefits and process of switch to ACH; Offer onboarding support and troubleshooting; Issue any promotional credits based on transition performance Monitoring and Reporting: Track adoption rates and cost savings post-transition; Provide regular updates and troubleshooting during the transition Future Expansion Planning: Evaluate the success of the initial transition; Propose a roadmap for expanding ACH adoption to additional customer segments if performance metrics are met Qualifications / Seniority Seniority level: Mid-Senior level Employment type: Contract Job function: IT Services and IT Consulting Location & Type Location: Dallas, TX / Denver, CO (5 days onsite) Duration: Contract (W2) #J-18808-Ljbffr Ampstek
Vacancy posted 3 days ago
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