Desktop Support Technician

Overview Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms. Responsibilities Respond to requests for technical assistance via phone or electronically (tickets). Educate end-users on how to resolve various hardware and software problems. Diagnose and resolve technical hardware and software issues. Track and route problems and requests and document resolutions. Stay current with system information, changes, and updates. Setup new user hardware/ software. Maintain hardware and software inventory. Clone computer using imaging software; maintain clone images. Provide technical assistance for all printers and scanners. Provide technical assistance to users for network, VPN, web-based portal and wireless issues. Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate. Skills / Qualifications CompTIA A+ (preferred) 1 – 3 years’ experience supporting Windows 7/Windows 10/Office 365 desktop/laptop PCs. Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs. Experience installing software, patches, updates on desktops, laptops, servers. Experience troubleshooting basic network, software, printing problems. Customer service experience required. Job Details Job Type: Full-time Pay: $17.00 – $19.00 per hour Schedule: Monday–Friday 7am–4pm or 8am–5pm Benefits Benefits: Start on Day 91 of employment NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Networking Technologies and Support, Inc.