Director of Customer Excellence & AI-Driven Service

The Guitar Center Company

The Guitar Center Company in the United States is seeking a Director of CSC Customer Excellence to lead a unified, multi‑tier customer service organization. The role owns service strategy, quality, escalation management, and operational excellence to deliver resolution, trust, and loyalty across all CSC channels. Reporting to the VP, CSC & Sales and collaborating with the Director, CSC Sales, this leader will align service with sales, drive AI‑enabled, data‑driven capabilities, and elevate #J-18808-Ljbffr The Guitar Center Company

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Director of Customer Excellence & AI-Driven Service in Kansas City, MO vacancy

Associate Client Solutions Director-Technology
$162k - $184.5k
...and scale intelligent AI, digital, cybersecurity... ...provides products and services to large enterprise,... ...organization that is Customer Focused and Solutions... ...consulting, delivery excellence and engineering brilliance... ...Associate Client Solutions Director (ACSD) to lead...
Suggested
Full time
Contract work
Shift work
World Wide Technology
Overland Park, KS
2 days ago
Client Success Manager
$61.3k - $122.7k
...in the next calendar year. An excellent retirement savings plan with a... ...serve as a trusted advisor to customers by providing strategic support, training, and data-driven insights. What You’ll Work On... ...ongoing use of eScreen products and services. Partner with the sales team...
Suggested
Work at office
Worldwide
Shift work
Afternoon shift
Early shift
Abbott
Overland Park, KS
1 day ago
Director of Customer Excellence & Experience
Guitar Center seeks a Director, CSC Customer Excellence to lead a unified, four-tier customer service organization across all channels. The role drives strategy, coaching,... ...sales with the broader enterprise goals and build AI-enabled capabilities for proactive customer...
Suggested
Woodwind & Brasswind
Kansas City, MO
1 day ago
Senior Manager, Client Excellence, Global Consulting Services
...initiatives. We deliver strategic programs and services that unite our organization. Work you'll... ...the day-to-day operations of the Client Excellence team, serving as the primary point of... ...(T&T). We deliver purpose-driven services and solutions and provide a consistent...
Suggested
Work at office
Visa sponsorship
Deloitte
Kansas City, MO
2 days ago
Agency Success Manager
$100k - $120k
...significantly and are looking for an excellent Agency Success Manager to... ...excellent and timely customer service to agents. Troubleshoot and... ...with agents. Collaborate with Director and Marketing on content... ...technology to your advantage. Driven : You can handle important...
Suggested
Full time
Work at office
Steadily
Overland Park, KS
2 days ago
Client Success Manager
...client experience and sales processes (ex: Excel, HubSpot). Job Qualifications:... ...spirit; a self-starter who is internally driven and able to adapt as the company reaches... ...2-3 years working a client facing Client service/success role. ~2-3 years in SaaS or PaaS...
WorkForge
Kansas City, MO
4 days ago
LearnVantage Software Sales Account Exec Manager Enterprise Account Management
...learning and training service, built on a $1 billion... ...their workforces for the AI economy. Launched in March... ...personalized, outcomes-driven workforce... ...session with a Managing Director as you are presenting a... ...practiceProfessional Experience: Excellent communication, executive...
Work experience placement
Live in
Work at office
Local area
Accenture
Shawnee Mission, KS
3 days ago
Community Engagement Manager
$63.19k
...efforts, increase local community support, and support mission-driven initiatives. General Description The Community Engagement Manager... ...certification preferred. Knowledge, Abilities, and Skills Excellent interpersonal, verbal, and written communication skills Ability...
Temporary work
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
The Rome Group
Kansas City, MO
2 days ago
Revenue Accounting Manager: AI-Driven SaaS & ASC 606
...end-to-end revenue recognition for SaaS subscriptions, usage-based billing, and professional services. You will serve as the SME on ASC 606 as we scale and collaborate with AI builders to automate invoicing and rev-rec workflows. In this frontier finance role, you’ll oversee...
Artera.io
Kansas City, MO
3 days ago
Customer Success Manager, Strategic
$90k - $120k
...Management. More than 2,000 customers, including Google, Microsoft,... ...new business and Professional Services opportunities, and builds the... ...customer value Highly data-driven with a commitment to reporting... ...feedback Strong presentation, excellent verbal and written...
Remote work
Flexible hours
Responsive
Kansas City, MO
2 days ago
AI & Modeling Relations Manager
$109.6k - $197.69k
...the same big love we give our customers. All team members receive a... ...UNSTOPPABLE for our employees! The AI & Modeling Relations Manager... ...and T-Mobile's AI Center of Excellence (COE), responsible for... ...centers of excellence, or shared services organizations. Strong communication...
Full time
Temporary work
Part time
Work experience placement
Local area
Flexible hours
T-Mobile US Inc.
Overland Park, KS
2 days ago
Client Relations Manager
...know us: NOVO Health Services offers linen management... ...hospitals with a value-driven linen management... ...act quickly, and has excellent communication skills.... ...be the first point of customer contact and will build... ...The CRM will engage the Director of Service and Business...
Full time
Work at office
Immediate start
Monday to Friday
Flexible hours
Weekend work
Sri Healthcare
Kansas City, MO
3 days ago
Engagement Manager - LE Diversified Industries
$122.8k - $184.2k
...off, for our people, our customers, and the world around... ...company and a leading AI platform for managing people... ...‑class, software‑as‑a‑service (SaaS) solutions for... ...Services Delivery teams are driven by a passion for our... ...timelines and budgets. Excellent communication,...
Work at office
Local area
Remote work
Home office
Flexible hours
Night shift
Workday, Inc. (old)
Kansas City, MO
4 days ago
Client Travel Experience Manager
...We are seeking self-motivated results-driven leaders to join our team as Remote Client... ...high-end travel itineraries and overseeing custom vacation bookings resort packages and... ...travel resolution. Drive operational excellence using industry booking engines CRM systems...
Full time
Remote work
Home office
No Sweat Services
Kansas City, MO
3 days ago
Client Success Manager
$500 per month
...internally to the appropriate product teamsCreate, present, and execute customized strategic growth plansEnsure internal programs are properly... ...proficient skills in Microsoft Office, including Excel, Word and PowerPointRequired ExperienceBachelor’s Degree in Marketing...
Temporary work
Casual work
Work at office
Local area
Work from home
Flexible hours
Go Local Interactive
Overland Park, KS
4 days ago
Client Service Manager II
...Small Business Client Service Manager II At Gallagher, we help clients face risk with... ...environment will set the tone for operational excellence, balancing efficiency with an unwavering... ...innovation through technology and data-driven strategies. How you'll make an impact...
Local area
Arthur J Gallagher & Co
Kansas City, MO
1 day ago
Client Services Project Manager
$100k - $115k
...outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on... ...Enabled by modern platforms and AI, you’ll do the most meaningful... ...confident leadership presence. Excellent client relationship skills which...
Local area
Remote work
Epiq
Overland Park, KS
2 days ago
Director, Customer Identity and Access Management - Okta & Entra
$169.01k - $370.53k
...of transformation, offering excellent opportunities for individuals... ...in a collaborative, team-driven culture. At KPMG, our people... ...KPMG is currently seeking a Director, Customer Identity and Access Management... ...Entra to join our Advisory Services Organization.Responsibilities...
H1b
Local area
KPMG
Kansas City, MO
2 days ago
Customer Experience Manager
...Customer Experience Manager True Society is a collective of global... ..., maintain operational excellence, and uphold the elevated standards... ...spirit. ~ Strong customer service approach with ability to build... ...outcomes. ~ Results-driven with strong attention to detail...
Work experience placement
Work at office
Weekend work
Afternoon shift
True Society
Kansas City, MO
1 day ago
Associate Client Services Manager
$115k - $130k
...outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on... ...Enabled by modern platforms and AI, you’ll do the most meaningful... ...Manager and Senior Project Manager.Excellent oral and written communication...
Local area
Remote work
Epiq
Overland Park, KS
5 days ago
Advertising Account Executive
...proactive selling of our data-driven media solutions.Our... ...enthusiastic team with a culture of excellence. On any given day, you'll find... ...insertion order media and/or managed services to marketing decision-makers... ...for Spectrum Reach and our customers.Here, our employees don't...
Work at office
Local area
Spectrum
Overland Park, KS
4 days ago
Customer Success Manager
$70k - $80k
...that brings together flight schools, pilots, and industry partners into a single, data-driven network. This next phase of growth is focused on expanding within our existing customer base, reaching pilots directly, and creating new revenue streams across the ecosystem....
Full time
Temporary work
Work experience placement
Home office
Flexible hours
Pilotbase
Overland Park, KS
9 days ago
Advertising Account Executive
...proactive selling of our data-driven media solutions. PAY... ...enthusiastic team with a culture of excellence. On any given day, you'll find... ...insertion order media and/or managed services to marketing decision-makers... ...for Spectrum Reach and our customers. #LI-LN1 SAS225 2026-78228...
Work at office
Local area
Visa sponsorship
NOBEL-Women
Overland Park, KS
3 days ago
Customer Success Manager
$100 per hour
...Overview Hubexo North America is seeking a proactive, results-driven Customer Success Manager (CSM) to manage a portfolio of customer... ...performance targets. Experience working with SaaS, subscription-based services, data solutions, or software products. Strong understanding...
Contract work
Live in
Remote work
Hubexo
Kansas City, MO
2 days ago
Account Director II - Public Sector
$107.5k - $143.33k
...trusted network for the AI‑powered world,... ...on infrastructure customers rely on today and... .... Account Director II supporting the... ...telecommunications and managed services business across... ...; Microsoft Excel spreadsheet package... ...Self-motivated and driven leader with a sense...
Full time
Contract work
Temporary work
Work at office
Lumen
Overland Park, KS
3 days ago
Customer Success Manager
...Grow with a team that leads with service and builds with purpose. At... ...how we work: together. Customer Success Manager The Customer... ...innovative and efficient, the use of AI tools is typical and expected... ...complaints or needs Excellent verbal and written communication...
Work at office
Remote work
1 day per week
Basys
Lenexa, KS
1 day ago
Customer Success Manager
$140k - $180k
...Customer Success Manager Welcome to the future of cloud networking and security! The... ...security into one centralized and global service that is delivered by cloud. It is led by... ...networking or security software solutions ~ Excellent customer communication and presentation...
Worldwide
Flexible hours
Cato Networks
Kansas City, MO
5 days ago
Strategic Account Executive
$320k
Secure Every Identity, from AI to HumanIdentity is the key to... ...and urgency and execute with excellence.This is an opportunity to do... ...are targeting Okta’s largest customers. This segment represents one... ...is a highly motivated, self-driven, and experienced Account Executive...
Work at office
Local area
Worldwide
Flexible hours
Okta
Kansas City, MO
3 days ago
Client Success Manager
...business connects with a customer. A community becomes... ...opportunities to upsell and expand services. You’ll be instrumental... ...Provide data-driven insights through... ...teams to ensure service excellence and operational alignment... ...#LI-RA1 Notice of AI Use in Job Application...
Contract work
Work experience placement
Work at office
Propio
Overland Park, KS
20 days ago
Client Success Manager Intern
...Description: Propio Language Services is a provider of the highest... ...support, and experience. We are driven by our passion for innovation,... ...and professionalism Excellent attention to detail and organizational... ...client services Notice of AI Use in Job Application Review...
Hourly pay
Full time
Internship
Summer internship
Work at office
Work visa
Propio
Leawood, KS
29 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director of Customer Excellence & AI-Driven Service. Be the first to apply!