Senior Manager, Catering & Conference Services

Summary Statement:

The Senior Manager, Catering and Conference Services oversees all planning and operational aspects of conference groups, acts as a liaison between clients and Resorts World Las Vegas, and coordinates group needs with various departments. Responsibilities include handling group business from sales contract to operations, monitoring room blocks, generating event orders, up-selling and coordinating catering menus, facilitating event details, maintaining client relationships, and collaborating with the sales and food and beverage teams to ensure a successful group experience.


Primary Job Duties: - Includes but is not limited to:

• Implement the handling of group business from Sales Managers after bookings have taken place, ensuring seamless coordination with the hotel operations team and thorough completion of pre and post-conference procedures.
• Monitor room blocks according to contract terms and information provided by clients to optimize hotel revenue and minimize room attrition.
• Review sales contracts, including critical details such as room block cutoffs, special concessions, and attrition clauses. Validate these details with clients via turnover letters.
• Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business.
• Generate accurate proposals, menus, contracts, and Banquet Event Orders for all assigned events.
• Coordinate all aspects of client events, including setup, food and beverage, signage, displays, audiovisual requirements, and other event needs.
• Serve as the liaison between meeting planners and various internal resort departments.
• Prepare and analyze financial forecasts, pace reports, production recaps, and budgets as needed.
• Develop and maintain effective client and customer rapport, demonstrating excellent customer service.
• Prospect and strategize past and potential groups to generate new and repeat business for the resort.
• Attend pre-conference meetings with clients and relevant departments to confirm all event details are communicated effectively.
• Coordinate sales efforts between the Sales department and Catering to optimize function space utilization and maximize revenues.
• Partner with the Food and Beverage team on menus and Banquet Event Orders for all property events.
• Initiate billing procedures, ensuring timely receipt of deposits and credit applications with adequate information and within acceptable time frames.
• Serve as a role-model and mentor to other Catering & Conference Managers, offering assistance and leadership to further develop the team.
• Obtain and maintain position-specific licensing.
• Ensure that team members obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: - Includes but is not limited to:

• Working knowledge of Microsoft Applications.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully mentor a team.

Preferred:

• CMP (Certified Meeting Professional) and CPCE (Certified Professional in Catering & Events) designations
• Working knowledge of Delphi, Opera, Social Tables
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least five years of experience in Catering and Convention Services in a similar or related field.
• At least five years of management experience in a 5-star/luxury market or hotel operations field.
• High School Diploma
• At least 21 years of age.

Preferred:

• Bachelor's degree in related field

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? Office / Conference Environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador -No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
  
• Everyone works in Safety -If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
  
• Everyone works in Security -If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
  
• Everyone works in EVS -If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
  
• Everyone works in Guest Experience -If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.