Subscription Renewal Representative

Subscription Renewal Representative

Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of the team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an individual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!

Responsibilities:

• Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
• Positioning the SELECT program's features and benefits for the user with the goal of maintaining the SELECT program.
• Communicating current SELECT program offerings.
• Discussing loss mitigation strategies with internal and external customers as to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
• Processing any/all applicable paperwork required when loss mitigation is confirmed.
• Providing notice to Sales/Management of loss mitigation and value for sale impact.
• Responding to user (including internal and external Bentley users) inquiries/requests.
• Processing Service Request(s) and Dispute Cases as assigned.
• Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool

Qualifications:

• Preferred experience in Salesforce and understanding of Contract processes.
• Excellent people and communications skills.
• Team player.
• Strong relationship skills and the ability to work through long renewal cycles.
• Organizational skills, time management skills and ability to work independently are a must.
• Self-starter who is driven to achieve more.
• Able to easily and clearly explain processes to users.
• Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes.
• Open to constructive criticism, learn from mistakes.
• Able to learn new skills quickly and adopt changes.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

This role does not require travel.

What We Offer:

• A great team and culture.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world.

About Bentley Systems:

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

Equal Opportunity Employer: Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law. Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination Bentley participates in e-Verify / Right to Work Notice Request an Accommodation: As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling View phone number on click.appcast.io or sending us an email at View email address on click.appcast.io