Marketplace & Dropship Operations Manager

[Job Summary] The Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution (with agency support), performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy’s/Bloomingdale’s Vendor Direct, Nordstrom Direct, Anthropologie, and QVC. The ideal candidate combines strong operational discipline with an understanding of marketplace growth levers, digital merchandising, and data-based decision-making. [Job Description] Marketplace Management (Nordstrom Marketplace, Target+, Amazon) Create, optimize, and maintain PDP content including titles, attributes, descriptions, keywords, and images. Manage Amazon activities in partnership with the external agency, ensuring accurate listings, monitoring performance, reviewing weekly reports, and aligning on strategy. Identify and execute in-house paid media opportunities available through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs (e.g., sponsored placements, banner opportunities). Monitor product visibility, search ranking, and promotion eligibility. Drive conversion improvement initiatives through content refinement and review management. Coordinate new marketplace launch pipelines (including Macy’s Marketplace entry). Dropship Operations (Nordstrom Direct, Bloomingdale’s, Macy’s, Anthropologie, QVC) Manage product onboarding templates, ensuring accurate data submission and compliance. Collaborate with sales/buyer teams to refresh assortments and support seasonal line launches. Coordinate with operations/logistics on fulfillment SLA compliance (OTD%, cancellation rate, return feedback, etc.). Monitor return trends, chargebacks, and performance alerts; propose corrective actions. Inventory & Forecasting Monitor availability across all platforms to avoid OOS, overstocks, and lost revenue. Work cross-functionally with Operations and Sales to forecast marketplace reorder patterns. Proactively adjust safety stock levels for fast-moving SKUs and promotional periods. Retail Scorecard & Compliance Monitor account performance across key metrics: On-time Shipment Rate Order Cancellation % Defect Rate Return Levels & Reason Codes Content Compliance Flags Manage marketplace health dashboards and corrective action plans as needed. Reporting, Analytics & Growth Strategy Build and maintain weekly/monthly performance dashboards: Revenue by channel Sell-through Advertising efficiency (ROAS/TACoS) SKU productivity Return rate analysis Provide recommendations on: Price adjustments Promotional participation SKU expansion or retirement Lead Quarterly Business Review preparation for retailer partners. Cross-Functional Collaboration Work with: Sales (assortment & promotions) Operations (stock & fulfillment) Creative (images & product copy) Finance/Accounting (chargebacks, fees, advertising invoices) IT/ERP Team (integration needs, Mirakl connectors, automation improvements) Serve as the internal subject matter expert on marketplace and dropship selling requirements. 3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred). Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal. Understanding of PDP optimization, marketplace SEO, and retail media. Experience working with large retailers and vendor scorecard compliance. Strong analytical skills with proficiency in Excel (pivot tables, lookups, forecasting). Comprehensive health insurance, 401K, PTO, sick days #J-18808-Ljbffr Cesna Recruitment