Shelter and Advocacy Manager

Job Description

Job Description

Shelter and Advocacy Manager

Quigley House | Green Cove Springs, FL

Pay: $50,000 annually
Schedule: Full-time, Tuesday through Saturday, with flexibility for evenings, Sundays, holidays, and on-call coverage as needed.

About the Position

Quigley House is seeking an experienced, compassionate, and dependable Shelter and Advocacy Manager to lead the daily operations of our emergency domestic violence shelter.

The Shelter and Advocacy Manager oversees shelter operations, supervises Resident Advocates, and ensures survivors and their children receive consistent, trauma-informed, survivor-centered services.

This position plays an important leadership role in maintaining a safe, supportive shelter environment while ensuring quality services, staff development, and compliance with agency policies and funding requirements.

Responsibilities

• Oversee daily shelter operations and the 24-hour crisis hotline, ensuring a safe, welcoming, and supportive environment.

• Supervise, train, mentor, and evaluate Resident Advocates while providing ongoing guidance and support.

• Develop staff schedules and coordinate coverage to maintain 24-hour shelter and hotline operations.

• Review survivor needs assessments, safety plans, service plans, and documentation for accuracy and quality.

• Provide direct advocacy, crisis intervention, safety planning, and referrals as needed.

• Address resident concerns, grievances, and conflicts using trauma-informed, survivor-centered practices.

• Monitor shelter safety, security, maintenance needs, and emergency preparedness.

• Coordinate fire and intruder drills and maintain required documentation.

• Ensure accurate and confidential documentation of shelter services, hotline calls, and participant records.

• Assist with compliance monitoring, quality assurance, and preparation of required reports.

• Oversee shelter supplies and purchasing within the approved budget.

• Collaborate with the Director of Domestic Violence Services to support program operations, staff development, and continuous improvement.

Qualifications Required

• Bachelor's degree from an accredited college or university OR at least four years of direct-service experience in domestic violence services.

• Minimum one year of supervisory experience.

• Knowledge of trauma-informed, survivor-centered practices.

• Strong leadership, communication, and organizational skills.

• Ability to supervise, support, and develop a team.

• Ability to maintain confidentiality and professional boundaries.

• Strong documentation and recordkeeping skills.

• Ability to remain calm, professional, and compassionate during crisis situations.

• Valid Florida driver's license and reliable transportation.

• Ability to work a flexible schedule and provide coverage when needed.

• Ability to successfully complete required background screening and training.

Preferred

• Bachelor's degree in social work, human services, or a related field.

• Five or more years of experience in domestic violence or crisis services.

• Three or more years of supervisory experience.

• Previous emergency shelter or residential program experience.

• Experience in crisis intervention, safety planning, and survivor advocacy.

• Knowledge of Florida DCF requirements and program compliance.

• Experience with budgeting, purchasing, and data management systems such as Osnium.

Training and Employment Requirements

• Complete 30 hours of domestic violence CORE training within 90 days of hire.

• Meet applicable advocate registration requirements before unsupervised survivor contact.

• Complete annual training required by DCF and Quigley House.

• Successfully complete required background screening.

• Drug screening may be required.

Working Conditions: This position is based in a 24-hour emergency shelter and includes a combination of administrative work, direct survivor services, and crisis response. Duties may involve lifting up to 30 pounds, local travel, and participation in shared on-call coverage. Reasonable accommodations may be available for qualified applicants.

If you are a compassionate leader who is passionate about supporting survivors, developing strong teams, and making a meaningful difference in your community, we encourage you to apply.