SVP, Transformation Delivery Leader

Overview The Opportunity: The SVP, Transformation Delivery Leader will direct the successful delivery of North America’s change portfolio. The role will lead end-to-end execution of change initiatives across the full insurance value chain, ensuring strategic transformation programs are executed with discipline, speed, and measurable business impact while maintaining regulatory compliance, operational continuity, and strong stakeholder alignment. This role requires collaboration with senior business, data and technology stakeholders, articulating business needs across the division and translating them into strategic projects that support modernization, operating model redesign, process simplification, cost optimization, and customer experience improvement. The role will lead all aspects of delivery, including budget, scope, design, sequencing, analytics, data, technology, change management, governance, and benefit achievement. Location: New York, NY; Chicago, IL; Atlanta, GA; or Madison, WI. Work Arrangement: Hybrid schedule with in-office presence 8 to 12 days a month. Salary range: $256,000 - $480,000. Your new role: Business Transformation Leadership Own the development of the transformation agenda across the North America division, delivering on strategic outcomes to support the future of the business. Develop and execute transformation and change plans aligned with business priorities across the division. Build and develop a high-performing transformation delivery organization. Develop a thorough knowledge of the external market for modern business capabilities within the insurance industry, a clear understanding of competitor strategies, and competitive advantages. Be a strong advocate for developing a culture of customer focus, performance excellence, and innovation across all of NAO. Maintain regular communication with peers across QBE globally to ensure consistency, transfer of knowledge, and promotion of best-in-class methodology, delivery, and ideas. Own and drive continuous improvement and operational excellence initiatives, uplifting awareness and capability of waste elimination, process simplification, and simple automation. Establish and implement policies and procedures to create a culture of operational excellence, around innovation, quality, and adherence to procedures. Business Transformation Delivery Lead the development of the transformation agenda across the division or function, delivering on strategic outcomes to support the future of the business. Develop and execute transformation and change plans aligned with business priorities across the group/divisions. Own delivery accountability for the enterprise transformation portfolio, ensuring alignment to corporate strategy, financial targets, and regulatory requirements. Lead complex, multi-year programs across policy administration, claims, underwriting, billing, data, digital, and shared services. Ensure transformation solutions are scalable, secure, compliant, and designed for long-term maintainability. Translate strategic objectives into execution roadmaps, milestone plans, and measurable value realization outcomes. Portfolio and Program Risk Management Develop governance and performance metrics to measure transformation effectiveness across all NA change initiatives. Identify the critical path across interdependent projects, evaluate risks, and develop actions to remediate impact. Create progress tracking mechanisms and metrics to evaluate overall delivery and variances in budget, scope, and ROI. Establish governance forums (e.g., steering committee) and mechanisms for effective project oversight. Ensure strong governance, escalation, and decision-making cadence. Monitor overall project resource capacity and utilization across the division, maximizing productivity and minimizing project deltas across the portfolio. Adoption & Value Realization Incorporate divisional change management strategies into all change initiatives to ensure adoption, engagement, and capability uplift. Drive accountability for benefits realization, including expense reduction, productivity gains, growth enablement, and customer outcomes. Embed transformation into operational ownership with sustainable post-implementation performance measures. Required Qualifications Bachelor’s degree or equivalent combination of education and work experience Insurance industry experience Preferred Qualifications Master’s degree Demonstrated success designing and delivering large-scale business transformation programs. Demonstrated success developing and gaining leadership acceptance of multi-year, coordinated technical and business transformation business cases with robust financial modelling and analysis Strong executive presence with the ability to influence and challenge senior leaders. Experience working with Boards and executive committees. Understanding of core insurance platforms and ecosystems Experience operating in regulatory and risk management environments. Compensation & Benefits The salary range for this role is provided above. This is the national range for the listed locations. The salary offer will be decided based on the role’s complexity, location, and the candidate’s background, including education and experience. Beyond base salary, regular full-time and part-time employees are eligible for QBE’s annual discretionary bonus plan based on business and individual performance. QBE Benefits Hybrid working – a mix of working from home and in the office 22 weeks of paid family growth leave (12 weeks for all parents on a gender-equal basis) Competitive 401(k) program with company match up to 8% Well-being program including coaching, gym membership, confidential counselling, financial and legal advice Tuition reimbursement for professional certifications and continuing education Employee Network and Community – QBE supports six Employee Networks and community involvement opportunities To learn more, visit QBE benefits page. QBE is committed to equal employment opportunity and provides accommodations as needed. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without sponsorship. #J-18808-Ljbffr QBE North America