Job Client Service Representative - Grandville, MI

Client Service Representative (CSR) Join the Rose Family

Compensation: $21/hr + commission & full benefits

Rose Pest Solutions isn't just the oldest pest management company in the nation (established in 1860!) we're also a 4th-generation family-owned business with a proven record of success. Our strength comes from our people: smart, positive, team players who care about clients and each other.

At Rose, you'll find:

• Room to grow: Continuous training, mentorship, and career development.
• Stability & legacy: 150+ years of success and innovation, backed by our in-house entomologists and technical experts.
• Empowered work: Freedom to think creatively, solve problems, and make a real difference.
• A team that feels like family: Supportive, collaborative, and passionate about quality service.

Responsibilities

What you'll do as a CSR

As a Client Service Representative, you'll be the friendly face and trusted voice that keeps our Service Center running smoothly. You'll play a key role in connecting clients, sales, and service teams ensuring every client gets top-notch care.

Your day-to-day will include:

• Coordinating service requests and scheduling appointments.
• Supporting service and sales teams with paperwork, schedules, and client communications.
• Helping clients understand and choose residential services that fit their needs.
• Following up with clients and assisting with account collections.
• Keeping everything organized so the whole team can succeed.

Compensation & benefits

We believe great people deserve great rewards. Here's what we offer:

Competitive pay: $17.25/hr + commission, plus bonus plan & profit sharing Full health benefits: Medical, dental, vision, Rx insurance Paid time off: Holidays, vacation, and sick leave Retirement savings: 401(k) with company match Extra protection: Life insurance, disability, family & military leave Growth & development: Ongoing training

Qualifications

What makes you a great fit

This role is perfect for someone who enjoys being the go-to person, thrives in a fast-paced environment, and values independence with responsibility.

You'll succeed if you:

• Have excellent communication skills and love helping others.
• Stay organized and detail-oriented, even under pressure.
• Are comfortable with computers and can pick up new software quickly.
• Work well independently but also enjoy being part of a collaborative team.

Requirements:

• 18+ years of age, high school diploma (or equivalent).
• Valid driver's license with good driving record.
• Ability to work flexible hours, including early mornings, evenings, or weekends as needed.
• Basic office and computer skills.
• Physical ability to sit, stand, crouch, and lift up to 20 lbs.

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