Field Service Technician

Field Service Technician

We are looking for a Field Service Technician based out of our Oklahoma City, OK branch. The ideal candidate will have excellent customer service skills and a few years of technician experience.

What's in it for you?

• Competitive salary ($55,000 - $70,000) plus quarterly incentives.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you'll be doing

As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a Burkhart technician, you have proven technical and customer service skills, and are a role model to other technicians. Burkhart promotes career development by providing Burkhart training, online classes, and manufacturer basic core equipment training classes to Service Technicians.

• Provide an exceptional client experience by building relationships and performing timely repairs and installation services for both basic and complex equipment/projects.
• Support Burkhart's profitability by completing all service orders at the time of service and reviewing the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client's office.
• Complete repairs that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educates office staff on how to use and maintain their equipment.
• Complete installations that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.
• Work safely by being aware of safety for themselves and others, using the proper personal protective equipment, being alert, lifting appropriately, driving safely, reporting hazards, and following safe jobsite rules.
• Communicate in a timely, polite and professional manner with internal and external customers as needed regarding the progress of the assignment.
• Follow policies and procedures by complying with all terms of the Fleet Management Policy, including safe driving, maintenance, cleanliness, and accident management policies. Drives any vehicle as assigned.
• Maintain preparedness by maintaining van inventory levels as per Burkhart policy and keeping tools in good working order; demonstrates exceptional levels of organization.
• Demonstrate professional development by attending trainings and meetings as scheduled, proactively seeking assistance, following learning plan, meeting training milestones, and demonstrating competency in a timely manner.

What you'll need

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education and/or Experience:

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

Salary Info:

• Competitive base salary of $55,000 - $70,000 plus eligibility for quarterly productivity bonuses and annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are

Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client's success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers. We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate's education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor

At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.