Customer Service Associate

KEY Discovery is looking for enthusiastic and motivated professionals to be an integral part of our production and customer service team. The company is built on a belief in customer service and providing true value to our clients and our production team is key to this approach as we help our clients manage their litigation support needs. Our company specializes in litigation support pertaining to printing, copying and scanning documents, trial preparation, court reporting and eDiscovery. Job Title: Customer Service Courier Date: January 5, 2025 Job Role: Client Customer Services Joining Date: Immediate Employment Status: Full-time Salary Range: $20.00 – $23.00 per hour Job Description and Responsibilities: KEY Discovery is looking for enthusiastic and motivated professionals to be an integral part of our production and customer service team. The company is built on a belief in customer service and providing true value to our clients and our production team is key to this approach as we help our clients manage their litigation support needs. Our company specializes in litigation support pertaining to printing, copying and scanning documents, trial preparation, court reporting and eDiscovery. The Customer Service Courier responsibilities will include: Excellent customer service/sales opportunity with ability to grow within company Deliver important client materials/documents mostly around the Greater Boston and South Shore with some deliveries outside metro area Candidate needs to be flexible in hours with the ability to respond on demand as needed outside of their set schedule Perform the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner Load and unload a delivery vehicle Communicate consistently and clearly and coordinate with main office through a mobile device on job delivery status Operate vehicle for the pick-up and delivery of documents, electronic devices, supplies, products, materials and boxes Ensure prompt pick-up and delivery to customers Provide excellent customer service by giving required information to production and clients Ability to manage schedule and work independently while communicating with home office and production team #J-18808-Ljbffr