Host

Host

Headquarters - PAGE, AZ 86040

Overview

Position Type: Seasonal Job Shift: Any Education Level: None Travel Percentage: None Category: Restaurant - Food Service

Description

Job Description

Position Title: Host Department: Food & Beverage

Salary Range: $15.15 Reports to: Food & Beverage Director

Employment Status: Seasonal FLSA Status: Non-Exempt

Position Summary

Hosts are the first person to meet our guests. Hosts are required to greet guests in a comfortable friendly manner and orient them to the restaurant. Hosts are responsible for providing quality food service to guests in a friendly, efficient manner during to-go and delivery maintaining and enhancing the quality of our customer service. Hosts will work in close collaboration with colleagues and follow established health and safety standards and enhance the service and goals set by Antelope Point Marina.

Essential Functions & Duties

• Greet guests in a polite, positive manner and create an atmosphere of hospitality;
• Orient guests to the restaurant and begin their dining experience;
• Possess a working knowledge of all food, beverage, and specials on offer for our guests;
• Convey all pertinent guest information to staff and management;
• Ensure guest satisfaction and assist guests in their dining experience;
• Check on guests periodically to ensure all needs are met to their satisfaction;
• Required to deliver to-go orders and process payments;
• Required to practice proper safety practices while conducting deliveries within Antelope Point Marina and while operating Antelope Point Marina vehicles;
• Work closely with colleagues to relay pertinent information and function efficiently as a team;
• Must work efficiently and in a timely manner even during times of increased business;
• Understand and work efficiently in the layout and processes of the restaurant;
• Maintain cleanliness and health code standards of the restaurant;
• Possess the ability to react productively to other duties as reasonably assigned.

Qualifications

Qualifications

Previous customer service or restaurant experience preferred; Strong communication and interpersonal skills; Professional appearance and positive attitude; Ability to stay organized in a fast-paced environment; Basic computer or tablet skills for reservation systems; Ability to stand for extended periods; Food Handler's Card (required prior to state date); Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or GED equivalent preferred.

Experience

This is an entry level position. No prior experience is necessary.

Technical Skills

Knowledge of ability to be trained in point of sales system. Knowledge or ability to be trained to safely operate a service cart if in possession of a valid driver's license.

General Skills

• Knowledge of APM marina services and amenities.
• Guest relation skills which allow calm, effective, polite and professional resolution of guest problems or concerns.
• Knowledge or ability to be trained in fire extinguisher operation.
• Knowledge or ability to be trained in ISO/EMS awareness.
• Knowledge or ability to be trained in employee orientation
• Knowledge or ability to be trained in hazard communication.
• Knowledge or ability to be trained in hazardous materials response/respiratory protection.
• Knowledge or ability to be trained in emergency response.
• Knowledge or ability to be trained in recyclable materials.
• Knowledge or ability to be trained in blood borne pathogen awareness.

Does this position have supervisory responsibility? If yes, please describe the nature of the responsibility as well as the number and title of positions which report to this position.

No. This position does not have inherent supervisory responsibility.

Does the incumbent have access to confidential information as defined by the Antelope Point Marina handbook? If yes, please explain:

Incumbent will have access to guest confidential payment information and itinerary. Responsibility for guest information and confidentiality will be required by incumbent.

Does the incumbent have access to or handle company funds? If yes, please explain:

Incumbent will be required to process financial transactions and maintain reporting for restaurant funds. Incumbent will be required to make change and maintain proper procedure regarding cash and credit transactions.

Is it important to this position that the incumbent be able to communicate fluently in English? If yes, please explain:

YES. This position requires reading, writing, and communicating fluently in English to process orders and convey pertinent information with guests and colleagues. Reasonable accommodations may be made to those with disabilities

Environmental Conditions

The incumbent must be able to work around water. Employees are expected to promote a safe working environment for themselves, coworkers, and our guests.

Position/duties may require lifting, carrying, pushing and/or pulling objects up to fifty (50) pounds with assistance if reasonably needed, while reaching or handling materials, supplies, tools, equipment and/or debris.

Conduct assignment of shift work during periods up to sixteen (16) hours. Must be able and willing to work a flexible and potentially rotating schedule, including weekends, holidays and during a twenty-four hour period. The position is also subject to "on call" status outside of regularly scheduled shifts to address maintenance tasks which require immediate attention.

Employee will work both indoors and outdoors and at times in extreme weather conditions when reasonable.

Evaluation

Performance of this job will be evaluated in accordance with provisions of the Antelope Point Marina policy regarding employee performance evaluation. The employee understands that a 90 day performance evaluation will be conducted to discuss job responsibilities and performance requirements. Should the employee not meet the performance standards of the position, APM management reserves the right to terminate the employment relationship or relocate the employee to another position within the company, if available.

Intent and Function of Job Description

All job descriptions have been reviewed to ensure that only essential functions and duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills and abilities included have been determined to be the minimal standards required to perform successfully on the position. In no instance, however, should the duties, responsibilities and requirements delineated be interpreted as all-inclusive. In addition, managers may assign other related functions and requirements for the position.

Job descriptions do not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at will at any time, with or without cause, so long as there is no violation of any applicable state or federal law(s).