Senior Patient Access Representative

Position Overview Full Time, Days 8am to 4:30pm The Senior Patient Access Representative serves as a key resource for the patient registration teams. Responsibilities include registering patients for the Emergency Department and other hospital registration areas, serving as a registration system super‑user, participating in on‑call rotations, interviewing new hires, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing supply levels, and participating in meetings and workgroups. The role also requires meeting written requirements and competency to serve as a preceptor and provide department orientation. Responsibilities Register patients in the Emergency Department and other hospital registration areas Serve as registration system super‑user Take on‑call rotations during the week and weekends Participate in interviewing new team members Prepare and review reports Perform QA audits Mentor and train staff Manage department supply levels Participate in meetings and workgroups Qualifications High School Graduation or equivalent (HS) CHAA, CRCR, or CRCS certification required within six months of hire 2 years of customer service and/or data entry experience 2 years of previous experience in a healthcare environment Associate or bachelor’s degree in lieu of two years of experience Proficiency in keyboarding Benefits Medical, Dental, Vision plans Adoption, Fertility and Surrogacy reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long‑Term, Short‑Term Disability, and Critical Illness plans Life Insurance 401(k)/403(b) with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to CEUs and professional development Pet Insurance Legal Resources Plan Opportunity to earn an annual discretionary bonus if eligibility criteria are met Equal Opportunity Employer Sentara Health is an equal opportunity employer and prides itself on the diversity, inclusion, and belonging of its workforce, which reflects the communities it serves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. #J-18808-Ljbffr