Call Center Representative

Call Center Representative

As a Call Center Representative, you will serve as the first point of contact for many of our customers by handling inbound and outbound communication and scheduling appointments for our sales team. This role requires strong communication skills, attention to detail, and the ability to manage customer interactions through multiple platforms including phone, email, and CRM systems. You will help drive dealership traffic by coordinating appointments, following up with leads, and ensuring customers receive prompt and professional service. This is a performance-driven position ideal for someone who is organized, motivated, and customer-focused.

Responsibilities

• Answer incoming customer calls and schedule appointments for the sales team
• Respond quickly to internet, phone, and online inquiries
• Provide customers with basic vehicle information and dealership details
• Follow up with customers who have not yet scheduled an appointment
• Re-engage leads who previously showed interest or missed appointments
• Maintain accurate communication records within the CRM system
• Work closely with the sales team and management to support dealership traffic
• Maintain professionalism and strong customer service standards during all interactions

Qualifications

• Previous customer service experience required
• Strong phone presence and communication skills
• Comfortable using computers, CRM systems, and email
• Positive attitude and strong work ethic
• Ability to work in a fast-paced environment
• Strong organizational skills and attention to detail
• Valid driver's license

Compensation

$45,000 – $95,000 annually based on performance

• Base pay plus performance-based bonuses
• Earnings tied to appointments set, show rate, and production

Schedule

• Day shift
• 5-day work week

Benefits

• 401(k) retirement plan
• Medical, Vision, and Dental insurance
• Life insurance
• Long & Short-Term Disability benefits
• Paid training
• Paid time off and holidays
• Career growth opportunities within Steven Automotive Group

Why Steven Nissan?

Steven Nissan offers more than just a job — we provide an opportunity to build a career within a respected automotive group. Our organization values accountability, teamwork, and performance while providing employees with the tools and support needed to succeed. We invest in training, promote from within whenever possible, and recognize employees who consistently deliver results. If you're motivated, dependable, and ready to grow within a performance-driven environment, Steven Nissan is a great place to start or advance your career.

Steven Automotive Group is an Equal Opportunity Employer and is committed to creating an inclusive workplace. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.