Customer Service Level 2 Agent

Agency Dept of Revenue Division Job Classification Title Revenue Tax Technician
(is committed to excellence in tax administration, ensuring secure and efficient
collection of revenue to fund vital public services. regardless of race, color, gender, national origin, religion, age, disability,
career, better balance your professional and personal life, or simply to serve
North Carolina citizens, a career with the NCDOR might be the right fit for you!
Don't worry, you don't have to already know taxes to excel in this job! DOR employees, this is the next step in the Customer Service Agent Career Path.
We are currently hiring for 10 positions based out of any of our 3 Customer
Service Centers located in Raleigh (Wake), Greensboro (Guilford) and Rocky Mount
(The work schedule is Monday through Friday 8:00 am to 5:00 pm, with the
option to flex your time. Employees are eligible for a hybrid work schedule
after completion of a training progression plan. by providing excellent service while educating and enforcing compliance with the
telephone queue • Resolve incoming correspondence via written letters or email •
plans, notices received, account balances, account adjustments, tax laws, policy
and procedures • Complete training to understand and communicate personal,
corporate and franchise, and sales and use tax laws Knowledge Skills and
use of a computer and proficiency in word processing Demonstrated experience
matters and irate customers Recruitment Range: $45,000 - $52,000 Effective July
Employees can participate in health insurance
options, standard and supplemental retirement plans, and the NCFlex program
(numerous high-quality, low-cost benefits on a pre-tax basis). The best funded pension plan/retirement system in the nation according
to Moody’s Investor’s Service Twelve paid holidays per year Fourteen vacation
days per year which increase as length of service increases and accumulates
Parental Leave Personal Observance Leave and Community Service Leave Longevity
pays lump sum payout yearly based on length of service 401K, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program The North Carolina
Department of Revenue is committed to excellence in tax administration, ensuring
secure and efficient collection of revenue to fund vital public services. disability, or political affiliation. state criminal background checks that may include fingerprinting and
verification of tax compliance. "Tax compliance" is defined as having filed and
paid all North Carolina State taxes owed each year leading up to the current
North Carolina on taxes that are currently owed to the state. history and credentials, you must document all related education and experience
on the State of North Carolina application in the appropriate sections of the
application form. Any information omitted from the application cannot be
Applicants eligible for veteran's preference
application process, you may contact Human Resources at or
Individuals with disabilities requiring
disability-related accommodations in the interview process, please call the
If that language appears below, then you may qualify
Associate’s degree in Business Administration, Accounting or related
field from an appropriately accredited institution, and one year work experience
employees and applicants with disabilities; pregnancy, childbirth, or related medical conditions; and for religious beliefs,
various agencies, offices, and universities, each providing important public
Office of State Human Resources' website.
Permanent, temporary, and time-limited state government jobs can be found from
State Application
11:59pm the night before the End Date on the posting.