Network Specialist

Job Description

Job Description

Lucas Systems, Inc. Overview

Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional Services, and Technical Support for all our clients. We believe our "customer-direct" model accounts for a consistent, high-quality product and service.

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service Restaurant (QSR), Fast Casual restaurant space. We have never had a goal of becoming one of the largest providers, rather we focused on being one of the best, most reputable providers. We sought to accomplish that by providing our clients a reliable, quality product and service. We believe that if we consistently do that, our clients will be happy with the value they receive from us and they will recommend us to others. After years of service and while we continue to expand our customer base, we believe our recipe for providing a quality product & service and evolving that product and service to meet the customer's changing needs...is what our clients want, and that is why we provide Solutions. Delivered. Right.

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Who We Are

The Mission – Why We Exist

Lucas exists to create and deliver excellent service and technology solutions that help our customers succeed, while providing a high standard of care for all.

The Vision – What We Want to Achieve

To deliver quality solutions backed by the best service while building lasting relationships.

Our Values – The Way We Will Accomplish This Mission

Our behaviors embody our core values. These core values guide our decisions over time and preserve the essence of our purpose. To deliver on the above we have established values that will control our behavior, guide our decisions, and will be reflected in our actions. They do not change over time. Our core values:

Service – we strive for excellence in serving our team members, customers, industry partners and community.

Urgency – we act promptly, in all situations. Every minute counts.

Relationships – we are personally responsible for cultivating lasting relationships that positively impacts others.

The Position

We're looking for team members who place a high value on customer service, relationship building, and have a sense of urgency in all things they do - especially with helping customers.

A Network Specialist will be responsible for designing, implementing, and maintaining the client's network security infrastructure, protecting against threats like malware, hacking, and breaches by configuring firewalls, IDS/IPS, while also performing incident response, and developing security policies to safeguard sensitive data and ensure network resilience.

The responsibilities of a successful Network Specialist include the following:

• Take over primary ownership of all development and production of network environments for Customer locations and internal company use.
• Setup and Configure Network Equipment (Firewalls, Switches, Access Points, Failover Routers) for Customer locations and internal company use.
• Assist in creating test/sandbox network environments that can be used for internal and customer configuration and rules change testing.
• Deliver installation assistance to both internal technicians and clients.
• Offer real-time support to internal technicians and telephone support to customers.
• Execute testing, scheduling, and deployment of firmware and security updates across all devices.
• Maintain tracking and management of deployment and changes in adherence to ITIL best practices.
• Conduct continuous monitoring of security events detected by hardware appliances.
• In collaboration with management, implement incident response protocols to mitigate threats on customer systems.
• Work with the security group to ensure all customer systems are patched within the target window.
• Assist in endpoint protection configuration, monitoring, and incident response.

*The company reserves the right to add or change duties at any time.

The Network Specialist will report directly to the Chief Technology Officer and work closely with other Management personnel. Success will be dependent on the individual's ability to learn technology that is used in the establishments, understand core security and compliance requirements relevant to our industry, and effective communication with end users.

Key Characteristics of the Ideal Candidate

We are looking for individuals that thrive on relationship building and being a part of a Team! Our key to success is forming and enhancing relationships with our teammates and customers as well as finding individuals who are Hungry, Humble & Smart. Some key characteristics that are our non-negotiables for candidates include:

• Self-Motivated - Not everything will have a pre-planned solution. The individual will

need to be self-motivated to figure things out and be resourceful. They will need to be

diligent in their efforts and think about the next steps and next opportunity. Are you

willing to go the extra mile to achieve something greater? Satisfaction, Knowledge, etc.?

• Team Oriented - Thrive on working closely with others to achieve positive results. Ability

to serve others as nobody is above any task and we are all here to serve, point out

contributions of others before your own, share in the successes of other team members.

• Interpersonal - Be able to develop and maintain relationships with others both internal

or external. Use good judgment in all situations and understand the impact of your words

and actions.

• Called - A strong sense of passion for our mission and serving others
• High Character - We operate with a high trust culture and with personal values and

integrity. Integrity, honesty,trust, compassion, and diligence are all qualities this person

must possess to flourish here.

• Multitasking - This is not a steady state or static environment. Workflow will cycle and

interruptions are normal, so this person must be able to juggle and adjust on the fly

Requirements

• Associates of Science in Computer Science or a related field
• Three or more years' work experience or related position
• Proven experience developing, operating and maintaining network systems
• Extensive knowledge of operating system and database security
• Proficiency in networking technologies, network security and network monitoring solutions
• Knowledge of security systems including anti-malware applications, content filtering, firewalls, authentication systems and intrusion detection and notification systems
• In-depth knowledge of security protocols and principles
• Critical thinking skills and ability to solve complex problems