Patient Financial Health Advocate

Patient Financial Health Advocate

Job Category: Facilities & Support Services Supervisor: Deborah Wilkerson Requisition Number: GATEW001668

Posted: May 18, 2026

Full-Time On-site Greenfield, IN 46140, USA

Description

Qualifications:

Job Specific Core Competencies:

• Responsible for the efficient and accurate scheduling and registration of all patients requiring and/or requesting services from Hancock Health Gateway Services.
• Demonstrate a functional and technical understanding of applicable scheduling and billing software, intranet, and intranet usage, excel/word software, e-mail, usage and web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology.
• Ability to work with peers in a team situation and create a positive work environment for team members.
• Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate

Essential Functions and Responsibilities:

The following list describes the essential duties of this role. Individuals in this role may perform additional, related duties not listed here.

• Assist appropriate patients and families to explore options for financial assistance for medical services with referral to Social Services when appropriate
• Interacts with patients in a warm friendly manner showing respect and courteousness
• Enter data into systems accurately, completely and timely
• Obtain necessary insurance information
• Coordinates scheduling, pre-registration, order entry, tracking and scanning of orders.
• Maintain a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.
• Verify patient insurance eligibility
• Determine appropriate monies owed and due from patients
• Follow up with appropriate patients and families for financial assistance needs
• Meet with patients to discuss estimated costs of services
• Work closely with patients and patient financial services to resolve account balance issues and establish payment plans
• Obtains needed prior insurance authorization for diagnostic tests
• Develops appropriate templates of charges by care regimen to assist patients.
• Assist in disability and medical necessity forms to assist patients
• Participates in all departmental and organizational meetings
• Sets up payment contracts when appropriate.
• Determines when financial assistance paperwork should be sent out.
• Refunds self-pay credit balances on accounts.
• Mails out appropriate paperwork
• May include processing account collections.

Expected Behaviors:

• Demonstrates advocacy, respect and truth telling
• Demonstrates accountability for own actions
• Demonstrates ability to respectfully address interpersonal conflicts
• Takes initiative to help others
• Demonstrates a learning attitude toward solving problems
• Demonstrates openness to change and new learning
• Reports to work on time and has regular attendance
• Adheres to practice defined dress code
• Attends Staff meetings, in-services, and continuing education
• Accept assignments based on workload, priorities, and the qualifications and competencies of self and of other staff members
• Respects the needs, expectations and rights of all individuals
• Advocates the rights of all to a safe environment
• Uses sensitivity to interact with patients and families with a variety of developmental and socio-cultural backgrounds to guide decision-making
• Identifies work processes and strives to reduce cost and increase satisfaction
• Identifies customers and demonstrates understanding of customers' expectations
• Actively works to increase satisfaction of all
• Monitors customers' satisfaction
• Takes active role in department process improvement efforts; demonstrates understanding of outcomes
• Demonstrates an understanding of responsibilities
• Demonstrates diagnostic thinking/reasoning
• Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
• Prioritizes workplace safety

Education and Experience Requirements:

• High school diploma or general equivalency diploma (GED).
• Medical Terminology knowledge preferred.
• 1-3 years' experience in computer operations.
• Successful experience in working with public.
• 1-3 years customer service experience.
• Ability to work in a fast-paced high stress environment.
• Attention to detail
• Knowledge of medical office practices and procedures
• Prefer two plus years of experience in a healthcare setting
• Basic accounting, including but not limited to reconcile receipts and monies at the end of every shift.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.