Front Desk Receptionist/Scheduler

Hours Needed: 8:30 - 6:00 Monday, Tuesday & Wednesday:

New Horizon Therapy is looking for someone who has some experience with scheduling and front desk work. New Horizon Therapy does both Pediatric Occupational and Speech Therapy.

We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. You will be the first contact with the clients, and are responsible for making a good impression and improving the company reputation.

As the front-line-employee, your role will be extremely important for improving client experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office. Some duties include answering client questions, offering client support, guiding and advising clients, keeping the front office clean and representative, following the agendas and scripts and helping with billing as needed.

Front Desk/Receptionist/Scheduling Duties and Responsibilities

• Answering phones (checking messages and returning missed calls)
  
  
• Scheduling patients for speech and/or occupational therapy appointments
  
  
• Starting the Intake process and following up on Intakes that have not been completed
  
  
• Managing referrals and getting them scheduled
  
  
• Creating patient files
  
  
• Taking payments and posting to the appropriate chart
  
  
• Insurance verification (AHCCC) contacting families to overview coverage of services
  
  
• Calling non-confirmed therapy and evaluation appointments
  
  
• Following up on no-show and/or cancelled appointments
  
  
• Uploading new client paperwork and insurance information to client charts
  
  
• Faxing medical providers and other agencies when appropriate
  
  
• Communicating with both therapists and families when therapist is out of the office
  
  
• Updating list for due Care Plans and sending email reminders to therapists
  
  
• Maintaining the reception area organized and clean
  
  
• Maintaining the practice stocked (office supplies, toilet paper, paper towels, hand soap, water cups, sanitizing supplies, etc)
  
  
• Retrieving mail and sorting
  
  
• Keeping an eye out for the toys used - broken, needing cleaning, and organization
  
  
• Other general office duties as needed