Field Service Engineer-II.

Overview Are you seeking an opportunity to work with today’s most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in San Jose, CA to directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations. This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customer’s clean room. In addition, provide on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s). Responsibilities Customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time. Troubleshoot hardware and software related issues and implement solutions. Collect data for software related issues and discuss with headquarters in Japan. Accurately document all maintenance activity and provide field service reports. Install equipment control software and maintain record of software revision history. Participate in the installation of equipment at customers’ sites. Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work. Provide training and assistance to other technicians. Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees; escalate serious or complicated repair problems to senior level team members. Qualifications HS Diploma, GED, or equivalent experience required. AA or BS degree in a related field is preferred, plus 1-2 years of related experience (e.g., FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field). PVD or semiconductor vacuum equipment experience. Multi-chamber cluster systems and robotics experience is highly preferred. Ability to understand electrical and mechanical drawings for troubleshooting. Experience with PLC and other software applications is a plus. Ability to work independently following 3-6 months of on-the-job training. Analytical skills for problem analysis and resolution; ability to propose a problem-solving road map and follow methodical processes. Ability to determine spare and consumable parts for preventive maintenance and repairs. Willingness to travel domestically up to 25% and internationally for training; valid driver’s license and acceptable driving record required. Must comply with company safety guidelines and policies; may be required to work flexible shifts. Requires ability to lift approximately 50 lbs. Bilingual communication skills (Japanese/English) helpful but not required. Physical requirements include standing, walking, typing, grasping, hearing, driving as needed, and working in a cleanroom environment with appropriate PPE. #J-18808-Ljbffr Rights Reserved By Wazeer Khan LLC