Program Manager, Software Integration - Fleet Operations

Introduction

Zoox is bringing its purpose-built robotaxis to Uber's platform in Las Vegas and expanding to Los Angeles - making this one of the most visible and consequential partnerships in the autonomous vehicle industry. This role sits at the center of that effort, owning the operational layer of the Zoox Uber integration end-to-end. This is a zero-to-one ops role. The SOPs don't fully exist yet. The workflows are being invented. The cross-functional dependencies span Rider Operations, Remote Operations, Mission Control, Engineering, and a counterpart team at Uber. You will be the connective tissue that turns a partnership announcement into a seamless rider experience. If you are energized by ambiguity, move fast without losing rigor, and know how to drive alignment across organizations that don't share a reporting structure - this role was built for you.

Required Skills & Qualifications

• 6 years of experience in program management, operations, or a related role - with demonstrated ownership of cross-functional programs from inception through launch
• Proven ability to write and operationalize SOPs in live, customer-facing environments
• Experience managing external partnerships or vendor relationships at the program level
• Strong stakeholder communication skills - equally comfortable facilitating alignment with an Ops floor lead and presenting a risk summary to a VP
• Organized under pressure: you use structured program management practices (action logs, RACI, milestone tracking) as a matter of habit, not just when things get messy
• Comfortable operating in environments where the answer is "we haven't figured that out yet" - and skilled at moving ambiguity toward clarity
• Prior work experience at client or in client's Industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Experience in rideshare, transportation, or autonomous vehicle operations
• Familiarity with how support escalation pipelines and async contact workflows operate at scale
• Experience with Jira, Smartsheet, or equivalent tools for cross-functional program tracking
• Prior experience coordinating between a technical Operations team and a third-party platform partner

Day-to-Day Responsibilities

• Own the operational program plan for the Zoox and Uber integration, tracking workstreams across SOP development, tooling, support APIs, rider experience workflows, and dispatch logic
• Serve as the primary FleetOps point of contact with Uber's program management team, coordinating across both organizations to close open actions, finalize joint SOPs, and hit integration milestones
• Lead a weekly Ops integration sync, maintaining a live action log and ensuring accountability across Zoox and Uber stakeholders
• Build and maintain the full suite of Uber-specific operational SOPs, covering: async contact handling for Uber issues, Rider Support call routing to the correct agent, and fault response protocols unique to Uber rides
• Define and document how Zoox's Rider Support Team workflows apply to Uber riders - including how Remote Operations interacts with Uber's support infrastructure and when direct dispatch versus Uber credits is the right resolution path
• Develop the Mission Control workflows for adding and removing Uber-enabled vehicles from service, in coordination with relevant Operations and Engineering stakeholders
• Work closely with Rider Operations, Mission Control, TeleOps, and Fleet Response to identify workflow gaps introduced by the Uber integration and drive resolution
• Partner with Engineering and Product to complete technical discovery on Uber's support APIs and ensure operational requirements are translated into actionable product asks
• Coordinate with the async call automation team to define how Uber ride workflows interact with Zoox's automated contact systems
• Surface risks and dependencies early; maintain a clear, current view of what is blocked, what is at risk, and what needs executive attention
• Define operational readiness criteria for Las Vegas launch and track progress against each requirement
• Coordinate tabletop exercises and dry runs with Ops, Engineering, and Uber counterparts ahead of go-live
• Build the post-launch operational review cadence, including KPIs for Uber ride quality, incident response time, and SOP compliance
• Monitor daily execution of this partnership, ensuring we consistently perform to our SLAs

For immediate consideration please click APPLY to begin the screening process with Alex.