IT Support Specialist

IT Support SpecialistWe are seeking an IT Support Specialist to join our team. In this role, you will provide support for technical support to the U.S Navy's Ashore Enterprise Services (AES) network infrastructure, ensuring secure, reliable, and high-performing communications across shore-based environments. This role is responsible for installing, configuring, monitoring, trouble shooting, and maintaining IT assets, while supporting system availability compliance, and operational readiness.Key ResponsibilitiesTrack and monitor assets and inventory across the Ashore Enterprise Services (AES) Community. Complete inventory and asset updates frequently to ensure accurate tracking of equipment after squadron missions or activities.Submit MAC requestsInitiate/validate eKM service order requestsSupport Tier 1 type help desk tickets including break/fix and connection type issues.Work with squadron ITPOC personnel to identify, resolve, and elevate any NMCI and follow-on systems and networks/ONE-NET or procurement issuesLead gathering of information in response to DON/CPF/CNAP/TYPEWING data callsAssist with procurement of required hardware (toner, monitors, etc.) for squadrons, coordinate NMCI and follow-on systems and networks/ONE-NET surge projects like hardware/software tech refreshes.Aid the deployment process, and support TYPE WING unique projects (MILCON projects, new squadron start-ups, air-frame upgrades, new Program of Record system deliveries).Responsible for reporting on asset management racking and ticket completions during Government and Contractor led meetings.RequiredMust be a US CitizenActive Secret clearanceFive (5) years of experienceBachelor's degree in computer science, Information Technology, Computer Engineering, Cyber Security, or an equivalent bachelor's degree from an accredited college/universityIAT Level II CertificationDesiredIT Asset Management ExperienceBasic IT asset inoperability and connectivity degradation troubleshooting methodsCustomer Service as well as written oral communications skills including experience participating in meetings containing Government and contractor personnel.Microsoft Office (Word, Excel, Outlook, SharePoint).Physical and Environmental ConditionsNormal Office Environment. Requires Sitting, Standing, Near Acuity, speaking with colleagues and customers, Listening, Sight, Use of hands/fingers. This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.Salary & BenefitsSalary: $70,000-$90,000Additional BenefitsPerformance Bonuses and annual salary reviewsHealth, dental, and vision insuranceShort Term Disability, Long Term Disability, and Life Insurance401(k) plan with company matchOpportunities for professional growth and developmentA collaborative and inclusive work environmentATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.