Business Ops Specialist 2

This job is with Encode, Inc a fully owned subsidiary of Lancesoft

The Project Management Specialist will assist with integration between cross-functional groups and assist with movement of students (prospective candidates) along our hiring pipeline by monitoring progress and reaching out proactively to remove barriers.

Position Responsibilities:
• Communicate frequently with Human Resources and Engineering Teams responsible for recruiting processes to ensure information is up to date and accurate.
• Identify common roadblocks and barriers facing candidates or internal stakeholders and raise them to leadership for removal.
• Monitor progress of candidates through the hiring stages and reach out to the candidate or relevant stakeholder where additional assistance is needed to meet SLAs.
• Represent values & behaviors and act as a brand ambassador for university students who have applied for internships and entry level positions.
• This position is expected to be 100% onsite.

Required Skills:
• 2+ years of experience in Business Operations or Project/Program Management
• 3+ years in high volume customer service role
• 3+ years of experience communicating with employees, customers, peers, and multiple levels of leadership
• Strong verbal and written communication skills

Preferred Skills:
• Experience in customer service leadership or lead roles
• Experience with process improvement

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience , 7 years' related work experience, etc.).