Service Support Coordinator

Service Support Coordinator

Department: Service

Employment Type: Full Time

Location: BR06- CHATTANOOGA, TN

Reporting To: Lew Perry

Description

Also Known As:
Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer Support Coordinator | Fleet Coordinator | Operations Coordinator


WMH Solutions is seeking a Service Support Coordinator to support our customers, technicians, and service department operations.

In this role, you'll serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience.

This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling.

If you enjoy solving problems, supporting people, staying organized, and helping a team succeed, we'd love to speak with you.

Stable Monday-Friday schedule

Opportunity to transition from the field into operations and leadership pathways

Work closely with technicians, customers, and branch leadership

Use your technical and service knowledge without spending every day in the field

Career growth opportunities within a growing organization

Join an industry-leading company with over 35 years of success

Be part of a collaborative team where your contributions matter

What You'll Do

Coordinate service calls and technician schedules

Assist with technician dispatching and workload management

Monitor work-in-progress (WIP) and service activity

Ensure service work is completed efficiently and accurately

Communicate scheduling updates to customers and technicians

Serve as a primary point of contact for service-related inquiries

Deliver outstanding customer service and follow-up

Provide updates regarding repairs, maintenance, and service status

Build strong relationships with customers and internal teams

Open, manage, and close service work orders

Maintain accurate service records and documentation

Ensure labor, parts, and billing information is entered correctly

Support warranty administration and service processing

Ensure accurate service-writing procedures and documentation while supporting continuous process improvement initiatives

Support rental and fleet administration activities

Assist with shipping, receiving, and service documentation

Generate service-related reports and operational metrics

Maintain accurate customer and equipment records

Work closely with technicians, service managers, parts personnel, and vendors

Help improve service efficiency and customer satisfaction

Support branch operations and departmental initiatives

We encourage applications from candidates with experience as:
• Service Coordinator
• Service Dispatcher
• Service Writer
• Service Administrator
• Automotive Service Advisor
• Fleet Coordinator
• Maintenance Coordinator
• Rental Coordinator
• Customer Service Representative
• Operations Coordinator
• Heavy Equipment Support Specialist
• Parts Coordinator
• Branch Administrator
• Service Manager
• Lead Technician looking to transition into a support role

Qualifications

High School Diploma or GED

2+ years of experience in service coordination, dispatching, customer service, administration, operations support, or related fields

Strong organizational and multitasking skills

Excellent verbal and written communication skills

Strong attention to detail and follow-through

Ability to prioritize multiple tasks in a fast-paced environment

Proficiency with Microsoft Office and computer systems

Forklift industry experience

Material handling experience

Heavy equipment experience

Construction equipment experience

Automotive service experience

Fleet management experience

Service management software experience

For more than 35 years, WMH Solutions has helped businesses move products, improve operations, and maximize productivity.

Today, we're one of the Southeast's leading material handling providers with 11 locations across North Carolina, South Carolina, Tennessee, Virginia, Georgia, and Alabama.

As the exclusive Linde Material Handling partner across much of our footprint, we're helping customers leverage the latest advancements in equipment, automation, fleet management, and warehouse technology.

At WMH, we don't just fill positions-we develop careers.

We invest in training, mentorship, leadership development, and internal advancement because we believe our people are our greatest competitive advantage.

What We Offer

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Coverage

• Competitive Compensation
• 401(k) with Company Match
• Profit Sharing Opportunities

• Paid Time Off
• Paid Holidays

• Internal Promotion Opportunities
• Leadership Development Programs
• Technical Training
• Professional Development
• Mentorship & Career Growth

• Cell Phone Allowance
• Employee Recognition Programs
• Team-Oriented Culture
• Long-Term Career Stability
• Growing Organization with Advancement Opportunities

The people who thrive at WMH are organized, dependable, customer-focused, and committed to helping their team succeed.

• They enjoy solving problems.
• They communicate effectively.
• They take ownership.
• They embrace continuous improvement.

And they want to build a long-term career with a company that's growing and investing in its people.

At WMH, we're committed to developing people-not just filling positions.

If you're looking for an opportunity where your experience is valued, your contributions matter, and your career can continue growing, we'd love to hear from you.