Estimator

Company: Gerber Collision & Glass Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in ensuring the customer’s experience by aligning with all team members to achieve the repair facility's KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Have understanding of all required insurance programs and procedures. Participate in daily production walks with the Management Team as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings when required. Attend training, information sessions, and workshops recommended by Store Manager. Maintain the store's KPIs by maximizing role performance. Uphold the company's core values: honesty, integrity, and respect. Education and/or Experience Required Knowledge of repairs and OEM guidelines. High school diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Willingness to complete I‑CAR training. Valid driver’s license. Required Skills/Abilities Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Willingness to complete I‑CAR training. Valid driver’s license. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans. Two weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. Six paid holidays annually. Medical, prescription drug, dental, and vision insurance effective Day 1. 401(k) retirement plan with company match. Employer‑paid short‑term disability and life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. Compensation Details $46,800 - 80,000+ per year based on experience. The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our team exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. #J-18808-Ljbffr Mobile Auto Solutions, LLC