Full-Time Patron Services Specialist

New Lenox Public Library is looking for a knowledgeable, enthusiastic, and resourceful self-starter to join the Patron Services (Circulation) team. This hands-on position facilitates patron-focused services to our growing community. If you enjoy collaboration and are passionate about helping others, this position is for you!

QUALIFICATIONS

High school diploma or equivalent Associates degree preferred Three years customer service experience Experience handling currency and ability to add, subtract, multiply, and divide

KNOWLEDGE, SKILLS, AND ABILITIES

Enthusiastic to create a friendly, courteous, pleasant first impression of the library Knowledge of the purposes and functions of libraries preferred Comfortable handling multiple tasks and prioritizing workflows Ability to put materials away in correct order using both the alphabet and Dewey Decimal System

DUTIES AND RESPONSIBILITIES

Utilizes integrated library system (ILS) to perform full range of circulation procedures Answers a variety of questions, addresses patron’s needs, and resolves issues at the Patron Services desk Issues patron cards, maintains files, and enters information into the ILS Collect daily patron transactions and balances register regularly Acts as a Passport Agent Manages patron holds by placing and maintaining holds lists, processing reserved materials upon arrival, clearing expired or long-standing holds, and routing items to the appropriate owning library or location Inspects materials for damage during checkouts and returns, cleans books if needed Answers telephone to provide routine information and transfer calls to other departments; fax for patrons Actively monitors and restocks displays as needed Assists with library program set up and room reservations as necessary Attends library training and continuing education as needed May be tasked with making changes to item records and processing materials

REQUIREMENTS FOR ALL EMPLOYEES

Ensures that library spaces are a clean, safe, and welcoming space for all patrons Demonstrates creativity, initiative, and ability to work independently to achieve personal, department, library focused goals Comfortable with technology, which may include e-readers, ILS systems, databases, Canva and Google/Microsoft Suites Supports Library-wide initiatives, programming and outreach Participates in continuing education and training, including bi-annual Staff Days Maintains an atmosphere conducive to connecting, creating, and exploring Supports onboarding experience for new staff members Establishes and maintains effective working relationships with Staff and Patrons Keeps up to date with best practices by researching and attending workshops, trainings and relevant Continued Education opportunities Displays high level of confidentiality in regards to sensitive information Cross trains in all departments of the Library to serve as a backup for Library Staff Access to transportation and ability to travel Performs other duties as assigned

WHAT WE OFFER

Salary Range: $16.56- $20.70 per hour (midpoint); internal equity is used in determining the rate of pay Paid vacation, sick leave, and paid holidays Additional paid leave time accrued at a rate of 1 hour per 40 hours worked Participation in the Illinois Municipal Retirement Fund (IMRF) Tuition assistance program Employee Assistance Program (EAP) This full-time, non-exempt position is scheduled for 37.5 hours per week and includes working a mixture of days, nights, and weekends. The selected candidate will report to the Patron & Technical Services Manager. The New Lenox Public Library District enhances the quality of life in our community by fostering lifelong discovery, education, and opportunity. The library serves a population of approximately 41,000 residents. We are an Equal Opportunity Employer. #J-18808-Ljbffr New Lenox Public Library District