Resident Services Coordinator

Job Description

Job Description

The Resident Service Coordinator (RSC) provides support to a diverse group of residents living in our affordable housing community. This position requires a motivated and resourceful individual who is sensitive to resident needs, has outstanding skills in coordinating services for residents, can work effectively within a team, and thrive in a relatively independent work environment – taking the initiative to proactively support resident needs.

Responsibilities:

Resident Case Management:

• Ensure the completion of resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, development of individually tailored case plan for services and periodic re-assessment of the resident’s situation when services are not available through the general community.
• Accurately maintain record of resident interactions, goals, desired outcomes and family or individual achievements.
• Follow up on resident lease violations notices given to residents, working proactively to reduce the number of notices that lead to evictions.

Resident Programming and Engagement:

• Work with the property manager, regional manager, and other team members to ensure that services are consistent with an existing resident services plan and that those services are meeting Christian Care’s service standards of striving towards the common goal of resident stability.
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of ongoing resident  engagement activities (engagement involves connecting with residents to understand their needs, build relationships, foster community, and encourage participation in activities and services).
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of regular onsite  programs (programming involves creating and implementing measurable opportunities and activities that meet specific/targeted residents' needs and enhance their overall quality of life).
• Develop strong relationships with community-based organizations and providers for both referrals and onsite services. Identify resident needs and develop strategies to connect residents with necessary services, resources, and supports. When community-based or external services are unavailable, the RSC may provide direct services.
• Accurately collect and record data to measure both resident and program outcomes.

Supporting Resident Basic Needs:

• Establish and maintain community-based partnerships supporting food access, rental and utility assistance as well as general eviction prevention.

Administrative:

• Manage RSC tenant relations and training expenses to ensure expenses are reasonable, allowable, and funds are expended in a timely manner.
• Complete, review, and submit reports on a timely basis and as requested.
• Creates monthly calendar of events and community newsletter.
• Meets regularly with onsite property manager and attends regularly offered training.

Qualifications:

• Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training and experience.
• 2 years of progressively responsible experience in social service delivery.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the population(s) served.
• Must have and maintain a valid Driver’s License in the state of residence.
• Must be able to communicate effectively verbally and in writing.

Benefits:

• Competitive Pay

• Paid Vacation, Sick Days and Holidays

• Medical, Dental and Vision Insurance

• Comprehensive Wellness Program with Incentives

• Paid Group Term Life Insurance

• Voluntary Life Insurance

• Short-Term Disability

• Employee Assistance Program

• 401(k) and 403(b)

• Education Assistance

Christian Care Communities, Inc. is strongly committed to the principle of diversity and providing an equal employment opportunity in all terms and conditions of employment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, national origin, disability, age (40 and over), genetic information, or any other characteristic protected by federal, state or local law.

Founded in 1884,  Christian Care Communities Hopkinsville Health Center is Kentucky’s largest faith-inspired, not-for-profit provider of affordable senior retirement living and long-term care for Older Adults