Senior People Generalist

Job Description

Job Description

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. 
• Collaborate with Peers and Leaders Alike:  At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. 
• Experience a High-Performance Culture and Clear Purpose:  We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. 

Shift: M-F, 3:00 pm- 11:00 pm 

Location: ARR-1 SIC (400 Smoketree Plaza, North Aurora, IL 60542) and  HUB (1998 Melissa Ln, Aurora, IL 60506)

Role Description:  

The Sr. People Generalist is a hands-on role that serves as the People Team representative within their assigned ShipBob Innovation (Fulfillment) Center and Hub location, tasked with providing full cycle Human Resources support to all employees, managers, and regional directors within the assigned location(s). In addition, you will work closely with our business leaders to execute HR initiatives and strategies to guide organizational effectiveness, employee engagement, workforce planning, and compliance within your assigned location. This role reports to the Manager, People Experience. 

What you'll do:  

• Serve as the first point of contact for employees to resolve issues and conduct investigations partnering with People Team Leadership, HRBPs, and Legal as needed. 
• Maintain accurate and up-to-date human resource records and documentation, upholding compliance guidelines and regulations by performing periodic audits. 
• Train, coach, and counsel managers on people matters. 
• Partner with 3rd party staffing agency on-site representative to ensure proper staffing. 
• Participate in recruiting events and career fairs both onsite and offsite. 
• Source, schedule, coordinate, and conduct new employee interviews for hourly roles. 
• Facilitate new hire onboarding training and ensure new hires are processed correctly with all required paperwork and approvals being completed properly. 
• Conduct new hire check-ins with all associates. 
• Participate in ShipBob Culture Committee and support Employee Resource Groups (ERGs). 
• Establish, plan, coordinate, and participate in employee retention efforts at assigned location(s) in partnership with site General Manager. 
• Host employee office hours / open door hours 
• Facilitate the smooth exit of employees by maintaining a consistent offboarding process to include acting as the HR representation during involuntary separation meetings and conducting exit interviews with voluntary separations. 
• Track employee attendance and manage disciplinary write-ups. 
• Participate in the progressive discipline and PIP process for associates within assigned location(s).  
• Provide support and communication to employees regarding new People Team initiatives and programs. 
• Present at site monthly town hall and start-up meetings. 
• Monitor, address, and communicate key people metrics monthly with site leadership. 
• Administer periodic employee satisfaction surveys and compile results as scheduled by the company. 
• Provide training and resources to the onsite Leadership team. 
• Partner with operations on worker's comp and return to work processes. 
• Additional duties, projects, and responsibilities as necessary or assigned by the Manager, People Experience, Director, HR Business Partner and the People Leadership team. 
• Additional duties and responsibilities as necessary. 

What you'll bring to the table:  

• Bachelor's degree in human resources or related degree and a minimum of 5 years of Human Resources experience.   
• Bilingual in English/Spanish. 
• SHRM or SPHR Certification. 
• Solid understanding of Labor related laws and statutes. 
• Prior experience working in a fulfillment center, warehouse, or manufacturing facility. 
• Ability to understand and interpret data as well as the ability to make recommendations and take action utilizing that data. 
• Must be able to manage highly confidential information. 
• Able to work in a fast-paced, highly energized and open environment and work with all levels of management. 
• Solid presentation and speaking skills to a wide range of group sizes. 
• Must have stellar interpersonal skills (written and verbal). 
• Proficient in using MS Office, Excel, and data related tools.  
• Ability to work independently, requiring minimal direction. 
• Ability to travel is required. 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $77,775 - $105,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. 

Perks & Benefits:  

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>>  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You:  

Building the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (  

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.