Job Customer Service Representative

Customer Service Representative

As a Customer Service Representative at MEC, you will support production in the following areas: Sales order management, forecast management, and customer interface.

Responsibilities

Reviews and enters discrete sales orders and acknowledges ship dates.

Reviews and actions customer EDI exceptions to ensure all policies are adhered to which includes but not limited to: pricing, lead time violations, and demand changes within planning time fence.

Review and actions items as outlined in Customer Portal such as forecasting, order acknowledgements, shipment schedules, and other duties as outlined by the customer.

Monitors pricing on in-coming orders to ensure they match quotes to avoid short pays and work with inside sales for correction.

Notifies customer in the event of failures in meeting shipping schedules. Works with customers and the production planner to prevent line down situations at customers.

Follows up on customer requests for information on shipments.

Coordinates scheduled shipments with the Shipping Department.

Monitors and orders all returnable containers for customer orders while working with inventory control and shipping team to ensure alignment.

Requests updated forecast from customers on a bi-weekly or monthly basis. Reviews and evaluates forecasts received via EDI, fax, mail, etc. Enters forecast by part number into the system to reflect information received from customer.

Completes delivery date input during sale order reviews. Answers termination or cancellation requests from sales.

Works closely with engineering to implement engineering changes.

Tracks on time delivery as well as late shipments with reason as to why the shipments are late by department.

Qualifications

Associates Degree in related field; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.