Service Expediter

: Job Summary: Mile High Harley-Davidson of Parker is seeking a motivated and customer service-oriented individual to join our team as a Service Expediter. As a Service Expediter, you will play a crucial role in ensuring excellent customer service by keeping track of all service orders, coordinating with service technicians and customers, and ensuring a smooth and efficient service process. This is a full-time, hourly position in the auto industry located in Parker, Colorado. Compensation & Benefits: The Service Expediter position offers a competitive hourly wage of $17 to $20 per hour, paid biweekly. In addition, employees are eligible for our comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts on Harley-Davidson merchandise. Responsibilities:

• Receive and review all service orders, ensuring that all required information is complete and accurate
• Coordinate with service technicians to prioritize and schedule repairs and maintenance tasks
• Keep track of all ongoing service orders and provide regular updates to customers
• Act as a liaison between customers and service technicians, addressing any questions or concerns
• Accurately record all service orders and billing information in the dealership's system
• Coordinate with the parts department to order and receive necessary parts for service orders
• Maintain a clean and organized service area and ensure all tools and equipment are in proper working condition
• Greet and assist customers in a friendly and professional manner, providing them with an exceptional service experience
• Adhere to all dealership and industry safety regulations and protocols

Requirements:

• High school diploma or equivalent
• 1-2 years of experience in a customer service role, preferably in the auto industry
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to multitask and work in a fast-paced environment
• Knowledge of Harley-Davidson motorcycles and their components is preferred but not required
• Must be able to work flexible hours, including weekends and holidays

EEOC Statement: Mile High Harley-Davidson of Parker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from qualified individuals regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.