General Manager for Jeep Related Retail Store

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off

Good call—that’s exactly the kind of responsibility that separates a true operator from someone just babysitting a store. If they can’t plan and execute events, they’re not the right hire for Pigeon Forge.

Here’s your updated version with that built in cleanly:

General Manager – Cades Cove Outpost (Pigeon Forge Location)

Location: Teaster Lane, Pigeon Forge, TN
Company: Cades Cove Outpost 

Position Overview

We are seeking a highly driven, hands-on General Manager to lead and operate our new Cades Cove Outpost retail location in Pigeon Forge. This role is responsible for the full performance of the store, including sales, staffing, inventory, merchandising, events, and overall customer experience.

This is not a passive management role. The General Manager is expected to take full ownership of the store’s success, operate with an entrepreneurial mindset, and treat the business like it’s their own.

Key Responsibilities

Store Operations

• Oversee all day-to-day operations of the retail store

• Ensure the store is clean, organized, fully stocked, and visually compelling at all times

• Maintain strong execution of merchandising and product displays

• Monitor store performance and make adjustments to improve sales

Sales & Performance

• Drive revenue growth and maximize profitability

• Track daily, weekly, and monthly sales metrics

• Identify opportunities to increase average ticket value and conversion rates

• Lead by example on the sales floor

Inventory Management

• Manage inventory levels to ensure proper stock at all times

• Place and track product orders based on sales trends and seasonality

• Prevent overstocking and stockouts

• Work closely with ownership on product selection and new items

Staffing & Leadership

• Hire, train, schedule, and develop store employees

• Set clear expectations and hold team members accountable

• Create a high-energy, customer-focused team culture

• Handle all disciplinary actions, including terminations when necessary

Event Planning & Execution

• Plan, organize, and execute multiple in-store and off-site events throughout the year

• Coordinate staffing, inventory, signage, and logistics for each event

• Work with ownership on promotional ideas and event strategy

• Ensure events drive traffic, increase sales, and strengthen brand presence

• Evaluate event performance and continuously improve future execution

Customer Experience

• Ensure every customer has a positive, memorable experience

• Resolve customer issues quickly and professionally

• Maintain a strong reputation for service and quality

Financial & Administrative

• Manage labor costs and scheduling efficiently

• Handle cash management, deposits, and reporting

• Maintain accurate records and operational systems

• Communicate regularly with ownership on performance and needs

Qualifications

• Proven experience managing a retail store or similar operation

• Experience planning and executing events or promotions is strongly preferred

• Strong leadership and decision-making ability

• Experience with inventory management and purchasing

• Comfortable hiring, training, and managing a team

• Highly organized and detail-oriented

• Strong work ethic with a hands-on approach

• Ability to thrive in a fast-paced, high-traffic tourist market

What We’re Looking For

• Someone who takes ownership, not just direction

• A problem-solver who doesn’t wait to be told what to do

• A leader who can build and maintain a strong team

• A person who understands that retail is detail and execution

• Someone who can create energy in the store through events and promotions

Compensation

• Competitive base salary (based on experience)

• Performance-based incentives tied to store success

• Opportunity for growth within a rapidly expanding company