Events Associate

Job Description

Job Description

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule: Variable, with nights and weekends as needed.

Position Overview

The Events Associate is responsible for modeling excellent customer service to all staff and customers by assisting with the staffing and management of the Library’s Special Event Spaces, as well as logistical support for some Library programs or events. The Special Events Coordinator supports large Library special events, assisting Library teammates in executing Library best practices as needed, as well as establishing and maintaining close cooperative relationships with Library teammates and community partners.

Essential Functions

• Along with the Customer Events Coordinator serves as the library representative in Event Spaces during customer events.
  • Represents the Library during customer and internal events assisting with further room set up, serving as the event AV tech, monitoring, and providing equipment and custodial supplies, assisting with some logistics for the event as well as maintaining the integrity of the library event space and Library policy.
• Assists the Customer Events Coordinator in setting up and tearing down spaces for internal and external events.
• Works closely with Library departments organizing events throughout the planning process to anticipate needed hospitality, AV, and logistical features.
• Assists the Customer Events Coordinator in maintaining the Library's Events Spaces.

Non-essential Functions

• In the absence of the Customer Events Coordinator, fields customer questions in the absence of the Customer Events Coordinator.
• When not working directly with Customer Events, is available to work in Library branches in a staff capacity.

Education and Experience

• High School Diploma/HiSet/GED Completion required
• Bachelor’s Degree preferred
• Two years hospitality or special events experience preferred

Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate:

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.

• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing needs.

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Additionally, this position requires:

• Job Knowledge
  • Ability to create and execute a logistical plan for a external/internal customer event or system-wide Library event/program
  • Understand and implement the Library's Event Space policies and procedures
  • Possess a working knowledge of Library policies and procedures, as well as models Library values as spelled out in the Library Bill of Rights.
  • Ability to work with various Library departments and external customers to create and execute logistical plans for events/programs using the Library's calendar of events, equipment, AV systems, recruiting and scheduling Library-approved vendors.
• Technology including specific applications, hardware, and coding languages
  • Develop a comprehensive knowledge of the Event Spaces each event space's AV system.
  • Possess a working knowledge of Microsoft Office 365 with an emphasis on Outlook/Word/Excel/Teams/Workflows
• Communication
  • Speaks clearly and succinctly with both Library staff and customers to communicate services, needs, policy and procedures.
• Financial/Mathematical
  • Read, interpret, and maintain a budget to maintain and order supplies in the Event Spaces and for logistical support for system-wide Library Events and initiatives
• Teamwork
  • Actively models flexibility when faced with unexpected changes or obstacles and works to find alternative solutions
• Leadership
  • Create, organize, and navigate personal workflows and systems to successfully complete daily tasks, plan events, and manage day-to-day operations.
  • Communicate and direct others- customers, vendors, and Library staff- in a friendly and confident manner to complete tasks during Library events and customer events.

Age Requirement:

Must be at least 18

MVR Requirement

• Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed).

Work Environment

(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.

Essential physical abilities to be accomplished with or without reasonable accommodation are:

Daily (greater than 50% of the time)

• Walking (even ground)
• Lifting 1-10 pounds
• Receiving Communication and Instructions (vision, reading, hearing)
• Conveying Communication and Instructions (Speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Frequently (up to 50% of the time)

• Standing (up to and more than 1 hour at a time)
• Lifting 11-25 pounds
• Lifting 26-40 pounds
• Sitting
• Pushing/Pulling up to 40+ pounds
• Bending/Stooping
• Reaching above shoulder

Occasionally (approximately 1-2 times a month)

• Walking (Variable surfaces)
• Kneeling

Rarely (1-5 times a year)

• Lifting 40+ pounds
• Climbing stepstools

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

This is a Bargaining Unit Position with CWA 6360

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at View phone number on ziprecruiter.com.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.