Assistant Manager, Valet Operations

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Support the day‑to‑day management of the valet operation to ensure the operation fosters an excellent guest experience, good client relations and promotes a professional and courteous image. Play a key part in creating and implementing a successful staging plan by utilizing all aspects of the location’s layout to ensure maximum parking capacity. Participate in programs to improve client and guest satisfaction. Ensure guests are receiving timely and exception service by: Courteously assisting guests by answering any questions they may have; Assisting guests in and out of their vehicle; Driving, parking and retrieving guest vehicles in a safe and professional manner; and Having a thorough knowledge of all areas of the valet operation, major streets, landmarks and freeways in the area. Create a staffing schedule according to the anticipated daily vehicle volume. Maintain full compliance with the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times. Prepare and process daily paperwork according to audit compliance standards. Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations. Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc. Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. Review damage claims. Assist with hiring, training, and coaching an excellent valet team. Substitute for any position, if necessary. Complete other duties as needed. Qualifications High School Graduate; a minimum of six months of valet experience preferred. Must possess a valid state‑issued driver’s license with current address and acceptable driving record. Administrative shift availability may require 2nd shift, 3rd shift and/or weekend work. Spoken communication skills: speaks clearly; listens and clarifies; responds well to questions. Written communication skills: writes clearly and informatively; able to read and interpret written information. Guest service skills: strong guest orientation and positive attitude; able to respond to requests for service and assistance in a courteous and professional manner. Adaptability: adapts to changes in the work environment; able to deal with change, delays, or unexpected events. Judgment: exhibits sound and accurate judgment. Physical demands: required to stand; walk; use hands to handle cash and equipment; occasionally sit, climb or balance; lift and/or move up to 25 lbs. Salary Range $16.50 - $21.00 per hour (+ tips*) Benefits Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. EEO Statement SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Location

US-NE-OMAHA

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