Implementation Specialist

About the Role An Implementation Specialist welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra. Your Area of Focus Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period. Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra. Deliver world‑class customer service; create engaging and energetic momentum with customers. Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls. Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc. Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased. Identify potential areas of risk if expectations are not aligned, elevate accordingly. Guide customers through relevant self‑paced eLearnings; provide hands‑on training as needed by the customer. Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation. Effectively collaborate internally to leverage resources to ensure each customer’s success. Demonstrate exceptional problem solving and ability to navigate customer concerns. Be a product expert and clearly communicate the value of the Tebra product to address all customer needs. Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization. Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle. Your Professional Qualifications 1‑2 years of customer‑facing experience leading or supporting implementations of software solutions. Experience specifically in SaaS environments in a project coordinator or customer success role is a plus. Strong analytical skills, project management or project coordinator background. Good negotiation, conflict resolution and influencing skills. Strong multi‑tasking, results‑oriented skills. Ability to work in a fast‑paced environment. In compliance with California's pay transparency laws, the compensation range for this position will be provided and may include an hourly rate, annual salary, or On‑Target Earnings (OTE), depending on the nature of the role. The specific compensation structure and detailed range will be discussed with qualified candidates during the initial talent screen. Remote Pay Range $26.15 - $27.89 USD Compliance & Privacy Disclosures NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you would like to report a fraudulent Tebra job posting, please contact us at View email address on click.appcast.io and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too. As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded. #J-18808-Ljbffr