Field Account Representative

Industry Partnership Manager BASE PAY NO DRAW!!

This position prospects for partner locations to participate in the Illinois Air Team Test & Repair and Self-Service Kiosk programs, cultivating those relationships and ensuring operational efficiency as well as contract compliance.

Duties and Responsibilities:

• Generate leads via outbound calling, email, and prospecting within the assigned territory.
• Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of the Illinois Vehicle Emissions Testing Program
• Ensure customer retention by maintaining strong relationships with clients
• Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations.
• Monitors and maintain performance and quality standards of partner locations and sites.
• Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as required.
• Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours.
• Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel.
• Maintain accurate records of site evaluations and performance metrics.
• Performs site evaluations for prospective and existing partner locations.
• Ensures appropriate contracts, agreement, payment, and related documentation is accurate and up to date.
• Develop and recommend operating policies, objectives, and changes required to ensure goals are achieved.
• Analyze and assess the effectiveness of all partner locations.
• Perform other duties as assigned by the Operations Manager

Requirements:

• 3+ years of previous sales experience.
• B2B experience.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong computer literacy and typing skills.
• Exceptional multitasking and organizational skills.
• Ability to work independently with minimal supervision.
• Ability to identify areas for improvement, make suggestions, and help develop improvement plans.
• Proven experience handling sensitive and confidential information.
• Proactive self-starter with the ability to be flexible and adapt in a fast-moving, results-oriented work environment.
• 2-5 years of leadership or supervisory experience
• Valid driver's license and clean driving record

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We participate in E-Verify to confirm employment eligibility after a job offer is made, in full compliance with applicable federal, state, and local laws.