Advanced Medical Support Assistant

Advanced Medical Support Assistant

Major duties of the Advanced Medical Support Assistant include, but are not limited to:

• Adhering to the scheduling policies and procedures.
• Provides administrative support for scheduling operations and Community Care coordination.
• Conducting special audits, studies, or surveys to development procedures.
• Ensure appointments are made from a provider's order.
• Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
• Explaining the VHA mandate to collect insurance information to Veterans and their families.
• Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
• Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
• Utilizing reports to assist in care delivery process.
• Resolving difficult problems and diffuses potential dissatisfaction with VA services.
• Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule: Monday - Friday 8:00am-4:30pm

Telework: AD-HOC

This is not a virtual position.

Functional Statement #: 50545-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized