Care Coordinator - Phoenix, AZ 85008; Families FIRST; DCS (8016)

Families FIRST – Care Coordinator at Terros Health’s McDowell Rd Health Center in Phoenix, AZ. This full‑time day‑shift position supports families involved with the Department of Child Safety (DCS) by coordinating services, removing barriers to treatment, and facilitating family reunification and self‑sufficiency. Responsibilities Upon assignment of a new patient, conducts activities as indicated on the “New Client Checklist,” as evidenced by documentation in the patient record. Completes a Short‑Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment. Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment. Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist. Participates at the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing’s. Uploads required documents into DCS’ designated record‑keeping system within prescribed scope of work timeframes. Monitors the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinates with the DCS Specialist on missed tests, positive tests, and to communicate needed changes to the drug testing plan. Provides concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc. In coordination with a Recovery Coach, confirms that outreach and re‑engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case. Completes required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics. Ability to drive to various locations throughout assigned territory to visit and provide services to patients. Qualifications Associate’s degree in human service or behavioral health field and at least three years of related experience working with multi‑problem families in substance abuse, child welfare, or behavioral health; or Bachelor’s degree or higher in a human service or behavioral health field. Proficiency using the MS Office suite, particularly Excel, Word and Outlook. Knowledge of Electronic Health Record systems; NextGen is a plus. Excellent oral and written communication skills. Working knowledge of the child welfare/child safety system. Must have or be able to attain CPR/First Aid certification within 60 days of assuming role. Must pass background check in accordance with Terros Health and DCS requirements, including no probation or parole within the last 10 years. Must be able to pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without any disqualifying events. Must have a valid Arizona driver’s license, be 22 years of age, with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy. Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level1) within 7 working days of assuming role. Must pass a TB Test. Benefits Multiple medical plans – including a no‑premium plan for employees and their families. Multiple dental plans – including orthodontia. 401(k) with company match. Interest‑free medical line of credit. Financial education, planning, and support. Paid time off – 4 weeks in the first year. Wellness program. Pet insurance. Group life and disability insurance. Employee Assistance Program for the whole family. Personal and family mental and physical health access. Professional growth & development – scholarships, clinical supervision, and CEUs. Tuition discounts with GCU and The University of Phoenix. Employee perks and discounts (gym memberships, car rentals, flights, hotels, movies, and more). Bilingual pay differential. Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Terros Health