Field Service Technician - Injection Molding | 50-80% Travel

About the job Field Service Technician - Injection Molding | 50-80% Travel


Our client is hiring several Service Technicians to perform machine installations, start-ups, troubleshooting, repairs, and customer training across the United States. This role is highly hands-on and customer-facing, requiring strong technical service skills and extensive travel. The ideal candidate has direct experience with injection molding equipment and enjoys solving complex mechanical, electrical, and hydraulic issues in the field.

• 5x8 schedule (Monday-Friday)
• Nights as needed
• Overtime available
• Year-round work
• Occasional weekends based on customer needs

• Overtime pays (time-and-a-half)

• Assist with production trials, process evaluations, and issue resolution.
• Maintain accurate service records, work orders, and parts usage in a CRM system.
• Install, start up, commission, and test injection molding machines at customer sites.
• Perform troubleshooting, repairs, preventive maintenance, and equipment upgrades.
• Support customers and sales teams with technical assistance and on-site service needs.
• Conduct customer training on machine operation, maintenance, and best practices.
• Coordinate with internal engineering, technical support, and international OEM partners.
• Support spare-parts activities including identification, ordering, and inventory tracking.
• Participate in showroom demonstrations, customer visits, and equipment presentations.
• Contribute to service documentation, manuals, and continuous improvement initiatives.

• Strong mechanical, electrical/controls, and hydraulic diagnostic skills.
• Ability to travel 50-80% nationwide (valid driver's license required)
• Strong communication skills and ability to train customers and internal teams.
• 3+ years of experience in the injection molding or plastics industry, preferably in field service or technical service.
• Hands-on experience with machine installation, start-up, troubleshooting, and maintenance.
• Familiarity with Microsoft Office; experience with CRM or service-logging tools preferred.
• Ability to work independently in customer environments and manage service priorities.
• All education levels considered; technical school training or equivalent hands-on experience is fully acceptable.

• Prior work with international OEMs or distributors.
• Experience contributing to manuals, SOPs, or service documentation.
• Experience servicing injection molding presses or auxiliary plastics equipment.
• Exposure to mold setup, process troubleshooting, or production trial support.
• Experience with ERP/parts-management systems or Microsoft Dynamics 365.

• Ability to lift and handle tools and machine components.
• Regional travel required (mileage reimbursement provided)
• Pre-employment Background Check and Drug Screening required.

• Paid Time Off
• Paid Holidays
• Life Insurance
• Health, Dental, and Vision
• Retirement plan with employer match