Customer Service Representative

Benefits:

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Position Summary: We are seeking a customer-focused, detail-oriented Customer Service & Sales Associate to support daily showroom operations for a specialty retail store that offers indoor and outdoor fireplaces, charcoal and gas grills, grill islands, and more. This role combines front-line customer service, consultative sales, project coordination, and showroom upkeep. The ideal candidate is personable, organized, and comfortable with guiding customers through both simple purchases and more complex outdoor living projects.

Key Responsibilities

Customer Service & Sales

Greet customers promptly and create a welcoming showroom experience

Conduct in-depth customer interviews to understand needs, preferences, space constraints, and budget

Educate customers on product features, fuel types, safety considerations, and maintenance

Recommend appropriate products based on customer requirements

Prepare quotes, explain pricing, and close sales

Answer phones, respond to emails, and assist with general inquiries

Handle customer concerns professionally and escalate issues when necessary

Customer Interviews & Project Development

Lead structured consultations with customers planning outdoor kitchen or fire feature projects

Gather key details including measurements, layout ideas, utilities (gas/electric), and usage goals

Document customer requirements clearly for internal teams

Collaborate with design and installation teams to translate customer needs into actionable plans

Follow up with customers throughout the decision-making process

Project Management & Coordination

Serve as a point of contact for customers throughout the lifecycle of their project

Track project progress from initial consultation through ordering, delivery, and installation

Coordinate with scheduling, service, and installation teams to ensure timelines are met

Communicate updates, delays, or changes proactively to customers

Maintain organized records of customer interactions, quotes, and project details

Daily Operations & Store Readiness

Open and prepare the showroom prior to business hours, including:

Checking voicemail and email for urgent service messages and relaying them to the appropriate team

Setting up point-of-sale systems and communication tools

Maintain a clean, organized, and visually appealing showroom:

Sweep floors, tidy displays, and ensure products are properly arranged

Clean grills, grill islands, furniture, and design areas

Remove clutter from sales counters and shared workspaces

Ensure all display lighting and operational features are functioning

Monitor showroom condition throughout the day and address issues as needed

Administrative & Cash Handling

Manage daily cash drawer setup and reconciliation

Maintain accurate records of transactions and customer orders

Use company systems (POS, email, scheduling tools) to support operations

Qualifications

Previous retail or customer service experience preferred

Strong communication and interpersonal skills

Ability to manage multiple tasks and prioritize effectively

Comfortable with consultative selling and project-based work

Detail-oriented with strong organizational skills

Basic computer proficiency (email, POS systems, scheduling tools)

Passion for interior design and home improvement is a plus

Work Environment

Retail showroom environment with frequent customer interaction

Combination of desk work, standing, and light physical activity (cleaning, organizing displays)

What Success Looks Like in This Role

Customers feel confident and informed in their purchasing decisions

Projects move smoothly from consultation to completion

The showroom remains clean, organized, and visually appealing

Communication between customers and internal teams is clear and timely

This role is ideal for someone who enjoys helping customers bring home improvement visions to life while staying organized and hands-on in a dynamic retail environment.