Body Shop Technician - Regional

Body Shop Technician

Reports To: Body Shop Manager

Summary: The Body Shop Technician is an integral part of the Service Department team. This position is crucial in achieving customer satisfaction by applying high-level vehicle body repair and refinishing expertise to repairs of medium- and heavy-duty trucks and trailers. The Body Shop Technician is responsible for completing repairs within the allotted timeframe, assessing vehicle damage, determining a course of action for repairs, and the ability to work respectfully with other departments, vendors, customers and co-workers.

Primary Accountabilities:

• Using advanced technical knowledge, repair the bodies of trucks and trailers within allotted time limits.
• Determine a course of action for repair or restoration using computerized and/or specialized tools.
• Establish list of parts/supplies needed for repair or restoration, and work with the Parts Department to assess parts availability. Ability to work with a variety of surfaces and/or mediums, using specialized tools and equipment.
• Read and decipher vehicle paint codes, mixing paint to required specifications.
• Disassemble and assemble effected vehicle components accurately, ensuring all pieces are labeled and carefully stored.
• Use KARMAC repair order system effectively, following established policies and procedures.
• Explain required repairs in a non-technical manner to service advisor.
• Clearly and concisely document each repair task on the repair order form.
• When repair is complete, ensure vehicles are parked in assigned areas, trucks are locked and keys are tagged and properly stored.
• Complete all required training within specified time limits.

Qualifications that a candidate MUST possess to gain consideration for this position:

• Minimum of 2 years experience in vehicle body repair and restoration, including paint techniques, fiberglass, and metal work
• High degree of product and technical knowledge
• Ability to use a personal computer, a general understanding of Microsoft Office software programs, and the ability to learn other database or proprietary software programs as needed
• Excellent follow-through, problem solving and organizational skills
• Must be self-motivated with good written and verbal communication skills
• Must be a team player with a strong sense of commitment to the customer, and to performing required tasks accurately and professionally
• Must conduct him/herself in a professional manner.
• Valid New York State Drivers License

Qualifications that are WANTED in a candidate:

• Possess a valid Class B Commercial Drivers License
• Advanced technical training/education
• Training/Educational Requirements:
• High School Diploma or equivalent

Performance Goals:

• Work as a team to reach or exceed established service goals
• Exceed customer expectations by:
• Repair completed on time, within estimate, and correctly the first time.

Note: This description does not necessarily reflect a complete list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances change.