Support Engineer

This is a position in the Colos Warehouse and Manufacturing team. The ideal candidate will be a detail-oriented, forward-thinking IT Support Specialist passionate about playing a large role in support for the IT field. Colos is a case labeling tool used in the manufacturing space that is put onto pallets as they come down an assembly line in the warehouse. We need someone to help with the support of their product line.
Responsibilities
Take tickets through servicenow
Troubleshoot as needed
First line of defense for support with vendors, manufacturers and warehouse management team
Assist with on call support as well

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

3-5 years of experience in an IT support role, working in an IT environment
Familiarity with warehouse and manufacturing spaces
Strong understanding of working on tickets out of servicenow
Ability to communicate with vendors, warehouse management, manufacturing and SAP teams both internal and external.
Experience with webservices
Experience working with IP addresses, and end user support
Strong communication and stakeholder management skills across technical and non-technical audiences.
Highly organized, with the ability to manage multiple priorities and maintain attention to detail.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.