Coffee & Tea Route Account Representative

Job Description

Job Description

Coffee & Tea Route Account Representative

Do you enjoy being on the road, solving problems on the spot, and turning everyday service into sales growth? As a Route Account Representative providing route relief, you’ll ensure customers are in-stock, equipment is clean and operational, and every beverage station meets our standard—while representing our coffee and tea portfolio with confidence.

• Ready for a Monday–Friday schedule, 7:00 a.m.–4:00 p.m., with overtime when needed
• Hold a valid driver’s license, can pass a DOT physical, and maintain a clean driving record
• Bring a customer-first mindset and a knack for sales on the move

Own the stop. From delivery to display, you’ll manage products, presentation, and performance:

• Deliver, replenish, and rotate coffee, tea, and related items on your assigned route.
• Keep stations spotless and equipment functioning; complete at least one CQC (Cup Quality Check) daily.
• Resolve issues fast—escalate to the ASM (Area Sales Manager) as needed to protect customer satisfaction.
• Service every account on the daily schedule and maintain accurate route paperwork.
• Handle invoices, route inventory, and collections each day.
• Grow Revenue per Stop by filling distribution gaps, executing seasonal/LTO promotions, applying pricing actions, and holding stations to standard.
• Spot inefficiencies or new opportunities during route relief and notify the ASM.
• Support inventory cycle counts, warehouse duties, and customer initiatives as assigned.
• Learn brewing systems and perform basic adjustments/repairs.
• Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make extra sales calls when time permits.
• Assist as needed with warehouse operations, accounts receivable collections, and customer service activities.

• High school diploma or equivalent
• Route delivery experience (a plus)
• Customer service background (preferred)
• Foodservice experience (desired)
• Mechanical aptitude with company hardware/software
• Ability to assess needs, listen actively, and communicate clearly
• Proactive, independent, and decisive with strong business judgment
• Relationship-builder who quickly identifies issues, problems, or opportunities

We’re committed to pay transparency and fair, competitive compensation. Base pay for this role varies with experience and qualifications.

We use location-based salary adjustments to reflect cost-of-living. Higher-cost locations may qualify for a geographic premium based on market data and local economics.

When applicable, your exact pay will be discussed during hiring and aligned to your work location.

• Comprehensive benefits package may include health insurance, retirement plans, and paid time off.
• Our Paid Time Off (PTO) program provides a total leave amount that meets or exceeds state and local requirements where we operate.
• For details on compensation and location-based pay practices, please reach out to Farmer Brothers Human Resources.

Equal Opportunity Employer / Veterans / Disabled