NIGHT AUDITOR-HOTEL HOSPITALITY

Overview Fine Hospitality Group LLC — Mansfield, Ohio, United States About this position Reports To: General Manager Qualifications Minimum of a high school diploma. Higher level of education preferred. 3 years hotel front office experience with a minimum of 1–2 years as a Night Auditor. Must be able to work night shifts and weekends (3–4 days a week). Night Audit and Front Desk experience required. Responsibilities Ensure proper completion of all front office and night audit duties. Direct and coordinate the activities of all night shift staff. Analyze the day’s operating results and perform daily assigned duties, including: Conduct the Night Audit in accordance with Fine Hospitality standards. Operations analysis and reporting: Accounts Payable Accounts Receivable and direct billing End of day statistics Labor hours Daily Flash Report (DFR) Front office room inspection reports Prospecting for lead generation Primary Functions Accounting Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office. Prepare and transmit the payroll information and statistics. Prepare and distribute the Daily Flash Report (DFR) Reconciles credit card transactions and cash received for the day Profit Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Quality Compile and enter the data from the Front Office Room Inspection forms Perform the regular Front Office duties. Work Ethic Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment. Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the FHG Director of Operations. Provide accurate and timely reports for the General Manager to review. Be proficient in the use of the Property Management System and train front desk personnel on the system. Balance and audit for accuracy. Transmit credit card batches. Complete and transmit daily management and accounting reports. Have a good understanding of all hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follow up. Be able to use all front office equipment (credit card machine, copier, and fax). Inform the General Manager of any unique situations or unusual developments in front office operations. Handle guest complaints effectively and tactfully at all times. Coordinate and efficiently handle incoming phone calls, emails, facsimiles, and messages. Understand the Chart of Accounts. Process reservations by mail, telephone, fax and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel’s franchise policy on guaranteed reservations and no-shows. Willing to assist in other areas as required, including but not limited to trash disposal in all public areas. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. Be a good team player and maintain a well-groomed, professional appearance. Open with praise, discrete with criticism. Performance Standards Performance shall be measured by keeping current with reporting properly, accurately, and in a timely fashion. Timely sending accurate Daily Flash Reports (DFR). Checking and sending timely and complete New Hire Packets. Salary Information $0 - $12 hourly wage #J-18808-Ljbffr