Water Restoration Claims Coordinator

Water Claims Coordinator/Accounts Receivable

We are currently searching for a full-time Water Claims Coordinator related to water mitigation insurance claims for our Southeast Region. The pay range for this position will be $19.00-$21.00, depending on experience. This on-site position will be located in downtown Cincinnati, OH. You will also receive company-paid parking at a nearby garage. The primary role of the Water Claims Coordinator is to bill, collect payments, and maintain accounts for the Water Restoration Department. The Water Claims Coordinator will keep precise records of all insurance/homeowner payments.

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

The ideal candidate will have 1-3 years of experience in the collection industry. In addition, the ideal candidate should possess strong communication skills, both with customers and within the insurance industry, and have a good working knowledge and/or experience in water restoration collections.

Responsibilities

• Working knowledge of restoration billing and collections procedures
• 1-3 years of collections experience, preferably in the water restoration industry
• Administrative experience in the restoration (preferred) or service industry
• Highly motivated, detail-oriented, and able to work independently
• Outstanding organizational, time management, and follow-up skills
• Self-starter who thrives in a fast-paced environment
• Able to handle multiple projects at once
• Strong communication skills and ability to work professionally with customers and the insurance industry
• Bilingual a plus

Requirements

• Highschool diploma or equivalent is required.
• 1-2 years of collections experience, preferably in the water restoration industry.
• Must be able to speak and write in English
• Basic computer skills, including Microsoft Office
• AS400 experience is preferred

Benefits

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.