Platform Reliability Engineer

Within the Manulife Global Wealth & Asset Management (GWAM) – Platform Engineering, Platform Reliability Engineer, responsible for maintaining, enhancing our Azure Kubernetes Services, platform operational procedures, and accountable for platform process efficiencies. Assist with critical ITIL processes and ensure requests/issues are completed in timely manner. Identify, resolve and escalate issues around platform management, compliance, and security patterns. Ownership of customer issues from inception to resolution. Assist in investigation and resolution of all client and product/platform issues in a multi-vendor environment. Handle multiple cases involving a variety of technologies, protocols, and equipment. Responsible for consistent delivery of product services on a 24*7 basis within well-defined Service Level Agreement. This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice. People Leader Role: No Office location: Toronto - Canada or Boston - USA Work arrangement: Hybrid - 3 days in office, 2 days from home; Remote working arrangement is not available. Position Responsibilities: Platform engineer will work with Platform Services on Azure Kubernetes Services, Azure PaaS, APIM, GHA CI/CD pipelines, Terraform and Github. Proactively assist in the management of platform operations and configuration Work with SWIFT Development team to onboard applications into AKS cluster. Work with AKS cluster operations including upgrade and patching. Manage intake requests, reviewing and completing SWIFT requests according to SLA. Work with Infrastructure as Code terraform templates to deploy needed resources. Collaborate with key partners, other IS groups and operational support teams. Support development team deployment activities which could occur in the evening and on weekends. Participate in on call rotation Position Dimensions (Organizational Impact): Works with Manulife GWAM Segment internal client and Enterprise Technology Groups, primarily supporting the SWIFT initiative. Interactions include peers, leads, and directors. Required qualifications: University degree (Computer Science or related subject area preferred) or equivalent experience. Hands-on experience in Azure Cloud. Experience with Azure Kubernetes Service and terraform is a must. Knowledge and experience with common Kubernetes tools and primitives: kubectl, pods, deployments, services, YAML manifests. Ability to learn new technologies and keep up to date on the vendor landscape; ability to quickly comprehend the functions, capabilities, and impact of new technologies. Good interpersonal skills, and a team player. Good communication (written and verbal) and presentation skills. Strong planning and organizational skills. Key Technologies (Familiarity Preferred): CI/CD: Terraform, Jenkins, GitHub, Github Actions Monitoring: New Relic, DEVO, ADX or Azure Monitor Azure PaaS: AKS, k8s Components Load Balancers: ISTIO, Azure ILB or NGINX K8s: Fluxcd, Helm, kustomize When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. For Boston - USA hiring, Base Salary range: $90,160 USD - $128,800 USD (mid-point) - $167,440 USD The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact View email address on click.appcast.io. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on click.appcast.io for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact View email address on click.appcast.io for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at