Counter Sales Associate

Counter Sales AssociateWe're looking for an enthusiastic and customer-focused Counter Sales Associate to join our team in East Granby, CT. As the daily face of our organization to our customers, you'll be responsible for delivering exceptional service while managing a variety of sales and administrative tasks in a fast-paced environment. This role offers the perfect opportunity to develop your career in a collaborative setting where your contributions directly impact customer satisfaction and business success.Engage with customers daily via phone, email, fax, and in-person interactions to understand their needs and provide tailored solutionsProcess customer orders accurately and efficiently while maintaining attention to detail and organizational standardsLook up, research, and order parts and products, ensuring customers receive the information they need in a timely mannerManage customer relationships by following up on existing orders, communicating delivery schedules, and addressing backorder statusPromote and actively support sales promotions and new product offerings to drive business growthResearch and resolve customer issues and complaints with empathy and professionalism, turning challenges into opportunities for loyaltyHandle pricing reviews, margin analysis, and make appropriate adjustments when warranted to support company objectivesProcess credit and return requests while maintaining compliance with company policies and proceduresAssist with warehouse activities including receiving, restocking, and inventory management to support branch operationsCollaborate with regional sales teams, credit departments, billing, shipping, and technical service to deliver premier customer experiencesMaintain a commitment to safety protocols and support our Zero Harm culture by reporting incidents and near-misses promptlyPerform additional duties as directed to ensure the efficient operation of the branchQualifications**Required Qualifications:**2-4 years of customer service experience in a sales or retail environmentHigh School diploma or equivalent (or combined education and relevant work experience)Strong interpersonal and customer relationship management skillsExcellent communication and organizational abilitiesProven ability to work effectively in a team environment within a high-volume, fast-paced settingStrong analytical and problem-solving skillsProficiency with Windows and Microsoft Office software (Word, Excel, Outlook)Cash handling experience and familiarity with point-of-sale (POS) systemsAbility to multitask and manage time effectively while maintaining accuracyDemonstrated decision-making capability and attention to detail**Preferred Qualifications:**Experience in the HVAC, industrial, or manufacturing sales industryKnowledge of inventory management systems and practicesWarehouse operations experienceForklift certification or operation experienceExperience with customer relationship management (CRM) softwareAdditional InformationAll your information will be kept confidential according to EEO guidelines.