Operations and Support Specialist

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Operations and Support Specialist ABOUT THE DEPARTMENT

The Linguist Experience [LX] Department is where the mission of Jeenie is actualized. LX is our most innovative and on-demand part of the business, matching interpreters with people in need. LX is multifaceted with a team of internal ops overseeing 1000s of interpreters globally. In case you didn't pick up on it, LX is kind of a big deal. If you want to contribute to providing reliable and inclusive communication access for our clients, while supporting a community of talented interpreters you might have found your place here.

ABOUT THE POSITION

As our Operations and Support Specialist, you'll be the face of Jeenie to hundreds, (no joke). Daily, you'll interact across the full business spectrum from interpreters to clients to internal departments. A typical day includes creating relationships with interpreters located around the world, finding the right client-interpreter fit for appointments, ensuring incoming calls are fulfilled, and answering support tickets all the while creating the best work environment you can in LX. You'll quickly become an expert on the languages we offer and will help Jeenie disrupt the traditional language services industry!

Still interested? Cool, read on!

• Become an expert in our call management systems and processes
• Coordinate appointment requests from clients
• Monitor supply and demand needs for on-demand calls
• Provide excellent customer service to internal and external clients
• Answer urgent requests from clients regarding appointments
• Answer inbound support tickets from clients and interpreters
• Assist other departments with language inquiries

ABOUT SUCCESS IN THE POSITION Some of the main initiatives you'll be part of:

• Monitoring supply and demand needs
• Maintaining high customer satisfaction rating
• Maintaining prompt response time
• Maintaining high levels of accuracy in processing requests
• Managing varying requests, ensuring timely resolution across different ticket categories

ABOUT YOU Here's what we believe our best applicants bring with them into the role:

• High School Diploma or equivalent
• Working hours 10:00 am - 7:00 pm Eastern Time Zone
• Fluent in conversational Spanish - written and verbal preferred
• Work in a fast-paced environment
• Able to move between different platforms/tasks simultaneously
• Thrive in an environment that encourages transparency and provides direct feedback from your co-workers and leaders
• Critical thinker who flourishes on balancing priorities
• Take ownership when you make mistakes
• Work independently
• Play well with others
• Be obsessed with detail
• Not afraid of new challenges
• Be willing to find unique solutions
• Comfortable using Google Workplace (Docs, Sheets, etc)
• Ability to secure internet connection while working remotely

ABOUT Jeenie

Jeenie is a virtual interpreting platform that connects users to a video or audio call with live, qualified interpreters for on-demand language assistance. Our global community of interpreters, located in over 140 countries, is available to help clients 24/7 in over 300 languages. Clients access Jeenie from any smartphone, tablet or computer, as well as through third-party integrations with platforms such as Zoom.

We believe language is a Basic Human Right. We're on a mission to eliminate language barriers and ensure equitable access in healthcare, education, refugee and immigration support, legal services, and government, as well as facilitate business and social conversations.

Join Our Team! As an innovative, young tech company, we are in an exceptional position to expand our peer-to-peer marketplace platform into a market leader, and disrupt a $60 billion industry. We are hiring vibrant and intellectually curious people who want to help us achieve our mission, grow professionally, and be part of a supportive and dynamic team!

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.