Vice President, Fulfillment & Distribution Operations

Job Description

The Vice President, Fulfillment & Distribution Operations position is an on-site role located in Olive Branch, MS.

Williams-Sonoma, Inc. is seeking an experienced operations executive to lead a multi-site network supporting high-volume e-commerce fulfillment, distribution, and light manufacturing. Reporting to the Chief Supply Chain & Manufacturing Officer, this leader will drive operational excellence, develop high-performing teams, and execute strategies that improve customer service, productivity, and profitability.

This role combines strategic leadership with operational execution. You'll oversee complex distribution operations, lead continuous improvement initiatives, optimize network performance, and help shape the future of our growing supply chain.

You’ll be excited about this opportunity because you will...

Lead Regional Operations

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• Multi-site fulfillment and distribution operations
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• High-volume e-commerce and small parcel fulfillment
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• Light manufacturing and personalization operations
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• Operational Excellence, Engineering, and Safety teams
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• Network capacity planning and peak season readiness
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• Continuous improvement using Lean and Six Sigma principles
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• Cross-functional partnerships with Transportation, Finance, HR, IT, Customer Experience, and Merchandising
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• Leadership development and succession planning.
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Drive E-commerce Fulfillment and Small-Parcel Performance

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• Lead high-volume ecommerce fulfillment, including order flow, pick-pack-ship, sortation, returns, exception management, and on-time ship and customer service performance
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• Improve order cycle time, dock-to-stock performance, units per labor hour, cost per order, cost per shipment, inventory accuracy, damage rates, returns handling, and carrier performance.
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• Partner with Transportation, Customer Experience, Merchandising, Planning, Finance, IT, and external providers to ensure fulfillment performance supports customer expectations and business growth.
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• Own peak readiness: capacity planning, labor modeling, inventory positioning, contingency planning, and disciplined execution.
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• Manage parcel carrier, 3PL, packaging, automation, and maintenance vendor relationships.
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Key Responsibilities

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• Deliver exceptional results in safety, service, quality, productivity, inventory accuracy, and cost.
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• Lead network planning, labor strategy, and operational execution across multiple facilities.
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• Drive Lean initiatives, process improvements, automation, and technology implementations.
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• Own operating budgets, labor planning, and productivity improvements.
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• Build and develop a high-performing leadership team while fostering a culture of accountability and continuous improvement.
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• Lead capital projects, operational transformations, and network optimization initiatives that support future growth.
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Own Financial and Strategic Performance

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• Own operating budgets, labor plans, productivity commitments, and cost improvement plans.
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• Manage P&L-impacting decisions across labor, supplies, freight, parcel, packaging, maintenance, inventory accuracy, quality defects, and vendor spend.
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• Build business cases for capital investments, automation, facility changes, technology upgrades, outsourcing, insourcing, and network changes.
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Develop People and Culture

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• Build a high-performing leadership bench across directors, senior managers, operations managers, engineers, safety leaders, and analysts.
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• Create a culture grounded in safety, accountability, respect, communication, recognition, development, and measurable performance.
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• Lead through complexity, ambiguity, growth, turnaround, peak periods, systems change, and operational transformation
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Check out some of the required qualifications we are looking for in amazing candidates...

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• Bachelor’s degree in Engineering, Supply Chain, Operations, Manufacturing, Business, or related field.
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• 12+ years of progressive operations leadership in ecommerce direct-to-consumer fulfillment, distribution, logistics, small-parcel operations, light manufacturing, supply chain, or related environments.
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• 5+ years leading Directors, Senior Managers, General Managers across multi-site/multi-function operations.
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• Experience leading large, multi-site operations through senior leadership teams.
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• Strong background in e-commerce fulfillment, distribution, or omnichannel operations.
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• Proven success improving operational performance, productivity, quality, and financial results.
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• Experience managing budgets, labor planning, and P&L-impacting decisions.
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• Knowledge of WMS, ERP, automation, labor management systems, and operational analytics.
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We prefer some of these qualities as well...

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• MBA or advanced degree preferred.
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• Lean Six Sigma, APICS/ASCM, or PMP certification.
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• Experience with automation, robotics, parcel operations, or advanced distribution technologies.
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• Strong analytical and data-driven decision-making skills.
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We hire and develop leaders who role model our WSI Leadership Behaviors. The VP is expected to be:

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• Strategic and hands-on: able to set regional direction while understanding what is happening on the floor.
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• Data-driven: uses KPIs, root cause analysis, and financial modeling to make decisions.
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• Customer-focused: understands that operational performance directly affects delivery promise, brand trust, and repeat purchase behavior.
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• Technically credible: able to work effectively with engineering, systems, and process design teams.
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• People-centered: develop leaders, create an engaging culture, and build accountability.
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• Change-capable: experienced in leading transformation, process standardization, systems implementation, and performance turnarounds.
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• Commercially sharp: understands cost-to-serve, P&L impact, capital ROI, labor leverage, and service tradeoffs.
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What Success Looks Like

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• Measurable improvement in service, quality, cost, inventory accuracy, and customer delivery.
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• Stronger peak readiness and labor planning discipline with operational consistency.
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• Clear operating scorecards in place and reviewed consistently across all sites.
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• A leadership bench that runs day to day and is ready for the next level of growth.
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• At least one major transformation project: automation, facility redesign, or systems; executed on time and on budget.
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• Stronger cross-functional relationships and a reputation as a collaborative leader.
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Why Join Us

This high-impact executive leadership role offers significant P&L responsibility and the opportunity to shape the future of Williams-Sonoma, Inc.'s regional fulfillment operations. You will lead at the intersection of ecommerce growth, supply chain innovation, operational excellence, and talent development—driving business performance while building scalable operations that deliver exceptional customer experiences.

Our company benefits are second to none in the industry….

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• Generous discount on all Williams-Sonoma, Inc. brand products
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• 401(k) plan and other investment opportunities
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• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
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• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
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• For more information on our benefits offers, please visit MyWSIBenefits.com
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• To learn more about our Supply Chain culture and regional associate events, please visit: (Login credentials may be required)
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EOE