Customer Service Analyst

Epic Personnel Partners, LLC

Job Description

Job Purpose: Supports command center and client in completing and logging all store requests and concerns.

Essential Duties and Responsibilities:

· Receiving customer concerns and requests via email for East Coast/ West Coast stores. · Logging all daily requests and concerns. · Effectively communicating with warehouses and logistics team. · Ensuring concerns are responded to and handled in a timely manner. · Following up on pending items. · Communicating to client when requests or concerns are completed. · Update all charts daily. · Send the end of the day email with updated data. · Maintain a clean, neat, and organized work area at all times. · Other duties as assigned.

Education and/or Experience:

· 2-3 years experience preferred. · Knowledge of the company's products and services. · Knowledge of Microsoft Word and Excel.

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Vacancy posted 1 day ago

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