Healthcare Call Center Supervisor (Remote) (Fully Remote)
Care Talk Health
New York, NY
- Remote job
Supervise patient-facing employees and contractors delivering telehealth visits. Lead daily operational huddles, shift readiness, and real-time issue resolution. Monitor staffing coverage and schedules to meet service-level targets. Performance & KPI Management: Own key operational KPIs such as visit completion, productivity, and wait time. Analyze performance trends and drive corrective action through coaching. Quality & Compliance: Reinforce standardized telehealth workflows and HIPAA compliance. Ensure teammates follow escalation pathways for clinical and operational issues. CareTalk Health CareTalk Health is a fully remote virtual medical practice that partners with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps. It is a fast-growing telehealth organization with a nationwide clinical workforce. #J-18808-Ljbffr Care Talk Health
Vacancy posted 2 days ago
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